Tarek Ali

• Supervised and led onshore/offshore 10 resources in web development and support for KP Health Plan applications in Membership, Billing, and Medicare. Oversaw IT design and programming encompassing web app development, web services, software analysis, and business process alignment for production support.
• HPAS Engagement Award 2022 for customer service delivery and technical support.
• Led and delivered implementation of additional Health Checks and system monitoring that, helped to prevent system outages and business interruption reduction of 30% Drove remarkable 20% increase in throughput, significantly elevating operational efficiency through strategic implementation of continuous improvement initiatives and processes for systems.
• Demonstrated leadership by spearheading successful delivery of approximately 2000 hours of enhancements annually, yielding measurable and substantial improvement in overall system performance and significant manual cost savings.
• Established Incident Management/Production Support/Escalation strategy for Broker systems utilizing ITIL practices reduction 40% in classified High and Critical.
• Led department BlueMix to Azure Cloud migration project of all 52 Health Plan applications in 2020.
• Development and Support of Micro services REST for broker services using Spring and KAFKA.
• Reduce change tickets by standardizing common operational production tasks using Standard Change model.
• Conducted cost estimations of Application Lifecycle Management, Development, Application Onboarding, and Incremental Support for applications to be rolled up for manager's future forecast.
• Trained, coached, goal creation, and mentored colleagues and team members to become leads.

Technical Lead, Nov 2011 – Oct 2021

• Managed diverse team of onshore and offshore development and support resources, overseeing delivery of business-centric solutions Web Applications (Java).
• Successfully led development and transitional support of Broker System using Application.
• Onboarding process and working with business, vendor SAP, and Accenture.
• Led Self Service portal in ServiceNow Optimization, establishing 102 Incident Rules and 538 Request Rules.
• Developing Incident Dashboard Metrics for business and SLA Callidus vendor review.
• Developed Java Webservice functionality for Contract Management System for Small Group business.
• Contributed significantly to assessment of vendor products by effectively overseeing Request For Proposal (RFP) and Request For Quote (RFQ) processes.

• Spearheaded implementation of revolutionary air ticketing system for Princess Cruises, marking significant evolution in their service offerings Replacing 50 Air booking agents.
• Set precise client expectations, transforming journey roles and delivering long-lasting impact resulting in 25% increased customer satisfaction.
• Conducted thorough code reviews and quality assurance checks, ensuring system's reliability.
• Enhanced website security by identifying vulnerabilities, applying patches, and regularly updating software components.
• Implemented coding best practices to enhance system security, performance, and foundational robustness.
• Defined responsibilities and aligned team members to provide solid post-production support for New Air Ticketing System.
• Fostered seamless collaboration between technical and business teams for flawless system rollout plan execution.

Effectively led the initiation of the organization's inaugural website, showcasing expertise in web application design and development. This undertaking represented a substantial step in the organization's digital transformation. Over my tenure of more than 11 years with Kaiser, I took on various roles, initially as an application development lead involving design and coding with cutting-edge technologies, and later transitioned into the role of a Scrum Master.

• Successfully oversaw rollout of multiple web membership applications projects, implementing robust cybersecurity measures to enhance application security and eliminate vulnerabilities.
• Developed and deployed Mainframe client-server applications utilizing DB2 and Cool Gen, while pioneering implementation of cutting-edge web technologies for first membership web enablement project.
• Introduced and implemented concept of Test in Isolation to streamline unit testing using JUnit, and designed and engineered independent common components and web services.
• Designed exception handling mechanisms for web applications and designed access management common components using JSPs, Servlets, Oracle SQL, and JavaScript.
• Developed common objects for session management and security enhancement, and led and executed HIPAA Project and Membership Management Project (Cobra Enrollment) using JSPs, Servlets, and Cool Gen.
• Led Next Gen Membership Flex Benefits Project team and participated in redesign project for common components, transitioning National Apply Online and Customer Account Services microsites to SOA architecture.