TAREK DERGHAM
Orlando,FL
Summary
Detail-oriented IT Support Specialist with experience across enterprise onboarding, technical support, and system administration. Skilled in Apple & Windows environments, device enrollment, troubleshooting, and documentation. Known for strong communication skills, customer service, and the ability to support both technical and non-technical users in fast-paced environments. Holds a B.S. in Information Technology and hands-on experience with enterprise tools and cloud platforms.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enterprise Technical Onboarding Specialist
Mosyle
Winter Park, USA
06.2024 - Current
- Lead onboarding for enterprise clients adopting Mosyle's Apple MDM solutions.
- Deliver training, documentation, and device configuration (macOS, iOS, tvOS).
- Coordinate with engineering/support for seamless client transitions.
IT Support Specialist
Mosyle
Winter Park, USA
04.2022 - 06.2024
- Provided Tier 1-2 support for Apple platforms.
- Managed help desk tickets, documentation, and issue escalation.
- Supported DEP/VPP enrollment and troubleshooting.
IT Support Technician
ASD Adult Achievement Center
Altamonte Springs, USA
01.2022 - 04.2022
- Installed/configured PCs, VoIP, printers; supported network & access management.
- Maintained email security and staff tech support using Barracuda tools.
QA Tester
Unikeys Technologies
Orlando, USA
12.2018 - 02.2019
- Conducted automated tests for Nortek readers; logged and reported defects.
Software Engineer Intern
Statusphere
Orlando, USA
10.2016 - 12.2018
- Developed and debugged app features; contributed to UI/UX and planning.
Education
B.S. - Information Technology
University of Central Florida
Orlando, FLA.A. - Information Technology
Valencia College
Orlando, FLSkills
- Salesforce
- Barracuda
- Remote Help Desk
- MacOS/IOS
- Windows
- VirtualBox
- AWS Services
- Workforce
- Strong communication
- Customer service
- Collaboration
- IT support (ticketing/zoom)
Certification
- Cisco Packet Tracer
- TestOut IT Fundamentals Pro
Timeline
Enterprise Technical Onboarding Specialist
Mosyle
06.2024 - Current
IT Support Specialist
Mosyle
04.2022 - 06.2024
IT Support Technician
ASD Adult Achievement Center
01.2022 - 04.2022
QA Tester
Unikeys Technologies
12.2018 - 02.2019
Software Engineer Intern
Statusphere
10.2016 - 12.2018
B.S. - Information Technology
University of Central Florida
A.A. - Information Technology
Valencia College