Tarek Paige
4225 Vine St. Capitol Heights,MD
Summary
Proven Manager/Stylist at Roberto's Hair Salon, adept in Team Leadership and Budget Control, significantly enhanced customer satisfaction and achieved cost savings through strategic vendor negotiations. Excelled in fostering team collaboration and maintaining strong customer relationships, driving business growth and operational efficiency.
Overview
36
36
years of professional experience
Work History
Manager/Stylist
Roberto's Hair Salon
Washington, DC
06.1988 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Education
Diploma - Cosmetology
Forestville High School
Forestville, MD05.1986
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Workforce Management
- Product Management
- Budget Control
- Financial Management
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
Timeline
Manager/Stylist
Roberto's Hair Salon
06.1988 - Current
Diploma - Cosmetology
Forestville High School