Dynamic and results-driven Manager with extensive experience at Mr. T’s Wine and Liquor, adept at enhancing operational efficiency and reducing costs through meticulous budget control and strategic vendor negotiations. Proven track record in delivering exceptional customer service and fostering team collaboration to drive business development and community engagement.
Overview
40
40
years of professional experience
Work History
Office Manager
Akwesasne Convenience Store Association
05.2012 - 01.2023
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Manager/sales
Mr. T’s Wine and Liquor
06.1983 - 04.2012
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma - Business
Salmon River Central
Fort Covington, NY
06.1983
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Documentation and reporting
Marketing
Budget control
Business development
Timeline
Office Manager
Akwesasne Convenience Store Association
05.2012 - 01.2023
Manager/sales
Mr. T’s Wine and Liquor
06.1983 - 04.2012
High School Diploma - Business
Salmon River Central
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