Detail-oriented professional with strong organizational, technical, and interpersonal skills. Committed to delivering superior customer service and effectively managing multiple projects. Resourceful in fast-paced environments, fostering positive interactions with individuals at all levels.
Work History
Cashier/Money Services
5 Years 2 Months
Walmart | 08.2021 - Current
Wrote service tickets for oil changes, tire, and battery replacements, ensuring accurate customer records.
Conducted zoning analysis to determine land use regulations.
Operated cash register, scanned merchandise, and processed cash, credit, debit, and electronic payments accurately.
Assisted customers with pricing, product location, and checkout questions to improve shopping experience.
Balanced drawers and verified transactions to maintain accurate end-of-shift cash accountability.
Research Analyst
15 Years 11 Months
Texas Excavation System | 11.2010 - Current
Provided customer support through effective communication and problem-solving techniques
Inbound & Outbound Calls
Assisted customers/members in verifying accuracy of dig site/work location
Process tickets to make sure no underground lines may get disturbed in several states
Followed up with customers/members to confirm proper processing of locates
Entered data into system database to ensure customer/member requests were met
Guard Shack Clerk
3 Months
Hayes Company | 12.2020 - 03.2021
Monitored and checked in trailers.
Monitored premises and controlled access to maintain safe, secure environment
Patrolled assigned areas to identify hazards, suspicious activity, and policy violations
Responded to incidents quickly and coordinated appropriate follow-up with staff
Cashier
1 Year 10 Months
Conn’s | 07.2018 - 05.2020
Handled customer concerns about accounts and processed payments.
Processed customer transactions accurately using POS systems and verified payment methods.
Resolved checkout issues while maintaining courteous customer service and store professionalism.
Balanced cash drawers and secured daily receipts in accordance with register procedures.
Cashier
1 Year
Fiesta Mart | 05.2017 - 05.2018
Resolved and handled customer complaints while providing excellent service.
Processed cash, card, and financing payments using POS systems with accuracy.
Greeted customers and resolved checkout questions with prompt, professional service.
Balanced register drawers and verified transactions against daily sales totals.
Cashier
4 Years
Minyard Food Store | 06.2012 - 06.2016
Coordinated front-end operations at retail location.
Processed customer transactions accurately using point-of-sale system.
Balanced cash drawer and verified register totals at close.
Resolved payment discrepancies and corrected transaction errors promptly.
Office Manager/Bookkeeper
4 Years 3 Months
Phoenix Exchange, Inc. | 06.2006 - 09.2010
Oversaw daily office operations independently, ensuring efficiency and organization.
Typed letters and memos, filed and faxed correspondence, and ordered office supplies to ensure smooth office operations.
Managed company accounting and reporting functions, including payroll processes for employees.
Managed accounts payable/receivable processes, including bank and account reconciliation, vendor statements, credit card transactions, cash receipts, disbursements, expense reports, finance charges, billings, invoicing, purchase order/inventory verification, charge-backs, and credits.
Manages office & uses conceptual thinking without direct supervision
Generated reports and addressed inquiries related to entered data, facilitating accurate record-keeping.