Tareka Thomas
Customer Service Rep
Katy
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Eager to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sales Floor Supervisor/Cashier Team Lead
KCM Resale Shop
03.2024 - 05.2025
- Streamlined operations by developing efficient scheduling methods for staff while adhering to budgetary constraints.
- Maximized profitability by analyzing sales data to identify trends, optimize pricing strategies, and adjust inventory levels as needed.
- Facilitated store-wide training sessions on topics such as customer service, product knowledge, and company policies to promote a cohesive and knowledgeable workforce.
- Conducted regular performance evaluations for team members, identifying areas for improvement and setting clear expectations for future success.
Remote intake Specialist
Omni Interaction
12.2022 - 01.2024
- Developed efficient intake process to facilitate client consultations and document sharing.
- Collaborated effectively with team members to support remote intake operations.
- Ensured accurate intake information and data entry for client records.
- Managed client inquiries and appointments in a timely and professional manner.
- Proficient in accurately and efficiently entering medical data into electronic health records systems.
- Excellent communication skills in collaborating with healthcare professionals and patients.
- Skilled in retrieving and organizing medical records for remote healthcare providers.
Operations Resident Advocate
Fortbends Womens Shelter
04.2021 - 07.2023
- Collaborated with external agencies to connect residents with resources for long-term stability.
- Provided crisis intervention and emotional support to residents in need.
- Conducted regular safety checks and enforced community rules within housing facility.
Remote Medical Records Clerk
IHealth Clinic
10.2019 - 02.2020
Housekeeper
St lukes Hospital
12.2017 - 02.2020
- Expertise in using cleaning equipment and chemicals safely and efficiently.
- Deep cleaning of guest rooms, bathrooms, and common areas to high standards.
- Skilled in organizing and prioritizing tasks to meet tight deadlines.
Patient Medical Transporter
Zatarz Services
10.2014 - 09.2016
- Safely transport patients to and from medical facilities with compassion and professionalism.
- Assist patients with boarding and exiting vehicle, ensuring their comfort and safety.
- Maintain accurate documentation of trips, including patient information and arrival times.
Education
Diploma -
Masters Senior High School
Richmond, TXPharmacy Tech - undefined
Sanford Brown College
Houston, TXHuman Resources - undefined
Alison online courses
Skills
- Effective interpersonal communication
- Organization, Teamwork, Adaptability
- Problem-solving abilities, Time management
- Critical thinking, Data entry
- Team management, Customer engagement,
Cash handling
Timeline
Sales Floor Supervisor/Cashier Team Lead
KCM Resale Shop
03.2024 - 05.2025
Remote intake Specialist
Omni Interaction
12.2022 - 01.2024
Operations Resident Advocate
Fortbends Womens Shelter
04.2021 - 07.2023
Remote Medical Records Clerk
IHealth Clinic
10.2019 - 02.2020
Housekeeper
St lukes Hospital
12.2017 - 02.2020
Patient Medical Transporter
Zatarz Services
10.2014 - 09.2016
Pharmacy Tech - undefined
Sanford Brown College
Human Resources - undefined
Alison online courses
Diploma -
Masters Senior High School
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