Years of CRM/ HealthCare Administration experience
Tarek Bakr
Customer Solutions Manager
San Diego,US
Summary
Highly skilled and results-driven customer solutions professional with over a decade of experience managing operations in patient-centric medical facilities. Proficient in overseeing human resources, budgeting, supply management, and patient services, resulting in streamlined and efficient processes. Proven leader with a track record of developing and guiding productive office staff.
Recipient of the prestigious MBC Miramar Customer Service award, recognized for providing exceptional customer service. Experienced in both front office and back office work, with a foundation in healthcare-focused project management and extensive experience as an Advanced Emergency Medical Technician and U.S. Navy Corpsman.
Committed to delivering exceptional customer solutions and fostering positive customer experiences. Adept at developing strategies to address customer needs and providing personalized support. Skilled in problem-solving, conflict resolution, and ensuring customer satisfaction. A dedicated professional known for delivering outstanding service and optimizing results.
Overview
10
10
4
4
Certifications
2
2
Languages
4
4
Years of honorable Service | Active Security Clearance
Education
B.S - Health Science
Nazerene
University
Skills
Complaint resolution
Work History
Emergency Medical Clinic Coordinator
Constellis | CBP (Security Clearance)
San Diego, CA
01.2023 - 06.2023
- Successfully managed CBP Brown Field base clinic needs, including supply management, Electronic Health Records (EHR), and digital record upkeep for over refugee project with over 500 patients daily of all ages.
- Answered constant flow of calls with minimal wait times, including for translating services in my fluent language of Arabic.
- Responsible for streamlining processes through training videos, and increasing report accuracy and compliance by over 90% in 3 months through tracking program made through excel.
- Clarified Patient issues and determined root cause of problems to resolve product or service complaints.
- Implemented strategic initiatives to optimize clinic operations, enhancing efficiency and reducing costs without compromising patient care
- Delivered outstanding service to Patients and Vendors to maintain and extend relationships for future business opportunities.
- Developed and implemented training programs, equipping personnel with essential medical knowledge and skills to enhance technological and EMR capabilities
- Facilitate efficient patient check-in and check-out procedures, meticulously organizing information, equipment, and supplies for examinations
- Assist medical provider team in setting up procedures, conducting patient examinations, and administering medications and vaccines
- Execute essential patient care responsibilities, including monitoring vital signs, collecting specimens, and conducting testing
- Skillfully manage patient appointments with a focus on delivering exceptional customer service and providing accurate information
- Upheld the highest standards of confidentiality, integrity, and ethical conduct in handling sensitive medical information and maintaining patient privacy.
Wound Care Patient Coordinator
Omni Wound Physicians
San Diego, CA
01.2022 - 05.2023
- Managed hospital/ SNF admissions and referrals leading to a 30% reduction in time spent preparing for clinic. Managed over 600 patients and made over 100+ calls and sent over 50 emails a day to current and prospective patients on providers behalf while providing excellent customer service.
- Managed scheduling all patient appointments, follow ups, and phone calls, created schedule for allied health staff, , arranged travel plans for providers, routes, and logistical concerns for providers on Omni Wound Team.
- QA for medicare patients and SNF/Facility billing and Coding resulting in a 60% reduction in errors, saving over 50,000 annually.
- implemented and trained staff on new EHR. Over a decade of experience with multiple EHR systems and an expert at microsoft office.
- Assisted in Administering high quality wound care for acute & chronic wounds in many settings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
Advanced Emergency Medical Technician
Medical Ministry, ALMM
San Diego
01.2020 - 03.2022
- Providing Patient care by way of pop up clinic to under served, unsheltered
- SD community
- Basic vital signs, wound care and debridement of chronic and acute wounds, diabetes management , glucose checks, overdose prevention, specialized clinic that focuses on street medicine
- Volunteer medicine
EMT Supervisor
Naval Special Warfare, BUDS
San Diego
01.2017 - 11.2019
- Serving as sole field medical provider for over 150 BUDS Navy Seal
- Candidate students
- Provided emergency medical treatment, medication administration and physical examinations under very high stress environments with multiple patients
- Orchestrated strategic planning initiatives, successfully aligning departmental goals with organizational objectives while effectively managing budgets and optimizing expenses
- Served as a trusted talent acquisition expert, conducting thorough screening and interviews, and consistently recommending top-tier candidates for non-management positions
- Exercised exceptional leadership acumen, fostering a culture of excellence through comprehensive training programs, efficient task delegation, performance monitoring resulting in a highly motivated and accountable workforce
- Firefighter/EMT, North County Fire Protection District
Health Care Administrator
US Navy
01.2013 - 01.2017
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked customer service cases and updated service software with customer information.
- Provided exceptional customer service to patients building rapport to help retain current patients, while promptly answering questions and addressing concerns
Certification
BLS/ACLS Instructor
Timeline
Security +
11-2023
Network +
09-2023
Emergency Medical Clinic Coordinator
Constellis | CBP (Security Clearance)
01.2023 - 06.2023
Wound Care Patient Coordinator
Omni Wound Physicians
01.2022 - 05.2023
Advanced Emergency Medical Technician
Medical Ministry, ALMM
01.2020 - 03.2022
EMT Supervisor
Naval Special Warfare, BUDS
01.2017 - 11.2019
Health Care Administrator
US Navy
01.2013 - 01.2017
B.S - Health Science
Nazerene
University
BLS/ACLS Instructor
Secret Clearance
Similar Profiles
Stephen McNamaraStephen McNamara
Court Security Officer at Walden Security & Constellis SecurityCourt Security Officer at Walden Security & Constellis Security
Julio MartinezJulio Martinez
Border Patrol Agent at Department Of Homeland Security, CBPBorder Patrol Agent at Department Of Homeland Security, CBP
Kenan SmithKenan Smith
CBP Officer at Department of Homeland Security, CBPCBP Officer at Department of Homeland Security, CBP