Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tarekia Hart

Lake Park,GA

Summary

Dedicated professional with a proven track record at Teleperformance, excelling in high-stress situations and enhancing customer loyalty through empathetic service. Expert in communication and problem-solving, with a strong foundation in HIPAA compliance and patient care. Achieved significant improvements in patient and customer satisfaction, demonstrating adaptability and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

PCA

At Home Care Inc
01.2020 - 10.2022
  • Encouraged patient participation in routine care, improving overall wellbeing.
  • Helped maintain cleanliness by aiding in bathing and grooming duties.
  • Increased patient satisfaction by offering thoughtful and mindful attention.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Sales Associate

Circle K
08.2024 - 01.2025
  • Maintained organized displays to engage customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Teleperformance
01.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Lowndes High School
Valdosta, GA
05.2019

Skills

  • Personal hygiene assistance
  • Emotional support
  • HIPAA compliance
  • Compassionate care
  • Meal preparation
  • Infection control
  • End-of-life care
  • Transfer techniques
  • Cultural sensitivity
  • Safety awareness
  • Physical therapy assistance
  • CPR certification
  • Patient observation
  • Patient assistance
  • Communication
  • Problem solving
  • Adaptability
  • Time management

Timeline

Sales Associate

Circle K
08.2024 - 01.2025

Customer Service Representative

Teleperformance
01.2021 - 07.2023

PCA

At Home Care Inc
01.2020 - 10.2022

Lowndes High School

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Tarekia Hart