Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Orthodontic Assistant
Fehr Orthodontics
East Moline, IL
06.2005 - Current
Took x-rays, photographs and impressions of patients' teeth and mouth.
Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Set appointments and made follow-up calls.
Poured and shaped molds from impressions and trimmed molds in grinder.
Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Provided clerical support to company employees by copying, faxing and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Collected and authorized payments of guests.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Organized new employee orientation schedules for new hires.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Answered and directed outbound and inbound phone calls per day.
Improved productivity initiatives while coordinating itineraries and scheduling appointments.
Recruited and screened qualified potential employees.
Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Handled 100 calls per day to address customer inquiries and concerns
Saved 10% by implementing cost-saving initiatives that addressed long-standing problems
Education
Associate of Applied Science - Dental Assisting
Scott Community College
Bettendorf, IA
05.2005
Skills
Diagnostic X-Rays
Disinfection and Sterilization
Tool Retrieval
Advising Patients
Occlusal Registrations
Fluoride Treatments
Administrative Duties
OSHA Compliance
Radiation Protection
Medical Records Program Administration
Patterson EagleSoft
Emergency Treatment
Company Policies and Procedures Training
Generating Reports
Information Sourcing
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.