Summary
Overview
Work History
Education
Skills
Timeline
Taren Wrighton

Taren Wrighton

Customer Service Representative
Saugerties,NY

Summary

Dedicated professional with a history at Ivy Lodge, skilled in personal hygiene assistance and providing compassionate care. Excelled in fostering patient independence and wellbeing, significantly enhancing patient and family satisfaction. Proven expertise in behavioral management and adept at creating positive customer experiences in retail settings, demonstrating exceptional emotional support and financial transaction accuracy.

Overview

24
24
years of professional experience

Work History

PCA

Ivy Lodge
09.2016 - 01.2019
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.

Sales Associate

H&M Company USAInc
04.2002 - 06.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Macy's Herald Square
12.2000 - 03.2002
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Receptionist/Typist

Dr. Dorothy Cunningham
02.1995 - 11.2000
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Phlebotomy -

Suny Ulster, Kingston, NY

High School Diploma - Art History

Long Island City High School, Long Island City, NY
06.1980

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care

Timeline

PCA - Ivy Lodge
09.2016 - 01.2019
Sales Associate - H&M Company USAInc
04.2002 - 06.2004
Sales Associate - Macy's Herald Square
12.2000 - 03.2002
Receptionist/Typist - Dr. Dorothy Cunningham
02.1995 - 11.2000
Suny Ulster - Phlebotomy ,
Long Island City High School - High School Diploma, Art History

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Taren Wrighton Customer Service Representative