Tarence Robinson
Cedar Hill,TX
Summary
Accomplished and results-driven Owner & Managing Director with extensive experience in operations, logistics, and financial management across diverse industries, including medical transportation, tax services, and fleet sales. Proven ability to lead and develop high-performing teams, optimize operational efficiency, and build strong client relationships. Expertise in fleet management, customer service, and financial oversight, with a strong focus on regulatory compliance, problem-solving, and staff development. Adept at negotiating contracts, managing budgets, and implementing strategies that drive growth, streamline processes, and ensure customer satisfaction. Strong communicator with excellent skills in relationship management, team leadership, and process optimization, consistently achieving business goals and improving operational outcomes.
Overview
31
31
years of professional experience
Work History
Owner & Managing Director
TLR Medical Carrier
10.2021 - Current
- Managed day-to-day business operations, overseeing logistics, driver performance, client relations, and financial management for a fleet of 3 drivers and 3 office staff, ensuring smooth, efficient company operations.
- Trained and managed a high-performing team of drivers, ensuring adherence to safety regulations and operational procedures, contributing to zero accidents and a 20-30% increase in operational efficiency.
- Developed and maintained strong client relationships
- Oversaw regular inspections and maintenance of company vehicles, collaborating with service providers to ensure 95% of vehicles operate at optimal levels and reduce downtime by 15-20%.
- Managed loading/unloading operations at warehouses and customer locations, ensuring efficient use of hand trucks and pallet jacks, and achieving 99%+ accuracy in product handling.
- Enhanced customer satisfaction by implementing streamlined processes, ensuring 20-30% improvement in service quality and prompt resolution of issues.
- Promoted safe driving practices, ensuring compliance with traffic regulations and safety protocols, contributing to a zero-accident safety record and maintaining high customer satisfaction.
- Communicated regularly with dispatchers, providing updates on estimated arrival times, road conditions, and any delays to ensure smooth delivery processes, resulting in 95%+ on-time deliveries.
Owner
Diligent Tax Services LLC
06.2013 - Current
- Provide expert guidance to 300+ taxpayers ensuring they have the necessary information and advice to accurately complete tax forms and maximize their returns.
- Conduct 300+ client interviews to gather detailed information on taxable income, deductible expenses, and allowances to ensure correct filings and compliance with regulations.
- Oversee all business operations, managing office workflow, staff, and client interactions to ensure smooth, efficient service delivery.
- Perform statistical analyses to collect data for operational needs, supporting forecasting and strategic planning for the company's growth.
- Improve operational efficiency by managing budgets, accounts, and costs, driving increased productivity and profitability.
- Monitor market conditions to set competitive product pricing and adjust services to capitalize on emerging trends.
- Develop and implement foundational business processes, ensuring consistency, reliability, and scalability for future success.
- Reconcile daily sales, returns, and financial reports using QuickBooks, ensuring accuracy and proper financial management.
- Complete and file tax returns with local, state, and federal tax departments, ensuring compliance with all tax laws and deadlines.
Manager
Xpert Taxes
09.2011 - 06.2013
- Led a team of 20+ tax professionals, managing up to 1,000 clients annually and ensuring timely and accurate tax filings.
- Liaised with the IRS and other relevant government agencies on behalf of clients to resolve issues related to self-preparation and tax filings.
- Reviewed client tax filing documents in detail to identify potential eligibility for additional tax credits, deductions, and opportunities for tax savings.
- Maintained secure, organized records of client tax returns and supporting documentation, ensuring confidentiality and compliance with data protection regulations.
Sales Associate
Auto Web Expo
11.2008 - 09.2010
- Sold over 100 used vehicles in accordance with dealership profit margins, volume goals, and customer satisfaction standards, ensuring high levels of customer satisfaction.
- Set and pursued personal income goals, aligning with dealership productivity standards and developing strategies to achieve sales targets.
- Reported regularly to the Used Vehicle Sales Manager, providing updates on sales objectives, planned activities, performance reviews, and analysis of sales progress.
- Identified and assessed customer vehicle needs by asking targeted questions and actively listening to ensure appropriate vehicle recommendations.
- Staying informed on incoming inventory, vehicle features, accessories, and benefits to effectively communicate these details to customers.
- Conducted vehicle demonstrations and test drives, showcasing key features and helping customers make informed purchasing decisions.
- Coordinated vehicle delivery, ensuring customers received their purchased vehicles promptly and in excellent condition.
- Collaborated with the service department and body shop to ensure vehicles were properly reconditioned according to quality standards and timelines.
- Maintained an effective prospect development system, including regular follow-ups and communication with prospects, sales associates, and locators.
- Kept up-to-date with industry terminology and product knowledge, ensuring comprehensive understanding of the automobile business and product updates.
Business Analyst
First Horizon Mortgage
08.2007 - 10.2008
- Managed 90% of incoming internal customer inquiries related to automated mortgage loan processing, providing timely and effective solutions.
- Assisted loan processors and officers with resolving issues on applications that could not be approved online due to system errors, ensuring smooth processing.
- Escalated technical issues to team leads, including Credit Report Retrieval issues, DU Retrieval issues, and loans not feeding to TMO, as well as any potential interface outages (TMO, LOP, Pronto, Biro, Presto, UWE).
- Collaborated with cross-functional teams to identify and resolve system glitches, ensuring the efficient operation of loan processing systems.
Loss Mitigation Specialist
First Horizon Home Loans
10.2006 - 02.2007
- Monitored a portfolio of loans throughout the Loss Mitigation process, ensuring timely and accurate resolution of cases.
- Tracked and reported on cases, negotiating deals and facilitating the process through to closing, ensuring compliance with all guidelines and requirements.
- Processed cash transactions and tracked income for the manager, ensuring accurate financial records and timely reporting.
- Assisted with high phone volume during peak times, providing support to clients and resolving issues efficiently.
Loan Counselor
First Horizon Home Loans
03.2005 - 09.2006
- Handled over 70-80 inbound and outbound customer inquiries, addressing payment collection and providing exceptional service to mortgagors to ensure high customer satisfaction.
- Processed loan applications for mortgage loans, credit repairs, foreclosures, and bankruptcies, ensuring accuracy and compliance with all applicable regulations.
- Maintained strong customer relationships, assisting clients through the loan process and offering guidance on payment options and account management.
Loan Officer
First Metropolitan Mortgage
01.2004 - 06.2005
- Solicited and originated mortgage loans for new home purchases and refinancing, offering customized loan programs tailored to meet the unique financial needs of clients.
- Reviewed credit reports, analyzed income statements, and performed underwriting to assess income versus debt and combined asset worth, ensuring loan eligibility.
- Provided clients with clear information on desired payment levels and associated costs of purchasing a new home or asset.
- Ensured timely loan closings by maintaining consistent communication among borrowers, appraisers, loan companies, title companies, and realtors throughout the entire loan process.
- Calculated refinance scenarios, comparing current loan terms with potential savings at loan completion to advise clients on the best course of action.
- Offered financial guidance on debt consolidation and additional savings strategies to help clients improve their financial health.
Sales Consultant/Fleet Mgr
Fowler Toyota
10.1999 - 03.2003
- Supervised a team of 5 employees in the Fleet Department, overseeing day-to-day operations, setting expectations, and ensuring high performance and accountability.
- Carried out supervisory responsibilities, including interviewing, hiring, training, assigning work, appraising performance, and addressing employee issues in accordance with organizational policies and applicable laws.
- Managed fleet account interface, bidding, sales, and follow-up, ensuring seamless communication and customer satisfaction throughout the entire sales process.
- Supported the new-vehicle department operations by assisting with various tasks as needed to enhance efficiency and service.
- Maintained relationships with federal, state, and local government agencies, as well as utilities, to secure fleet business and actively participated in the bidding process.
- Solicited and managed commercial fleet accounts, driving business growth and strengthening customer relationships.
- Ensured timely and quality deliveries of all fleet sales, ensuring vehicles met specifications and customer expectations.
- Coordinated national and local courtesy deliveries, providing necessary vehicle specifications and supporting order fulfillment.
- Collaborated with the new-vehicle department manager to manage out-of-stock service for fleet accounts and local leasing companies, ensuring smooth operations and customer satisfaction.
- Provided monthly fleet delivery forecasts to the new-vehicle department manager, ensuring adequate stock levels and timely vehicle availability.
- Followed up on dealership payments for fleet, Lease Company, and commercial account vehicles to ensure timely transactions.
Manager /CEO
Robinson's Contracting
10.1993 - 10.1999
- Led a team of office administrative assistants and service technicians in a large service company, ensuring smooth daily operations and efficient service delivery.
- Oversaw the administrative hiring process, recruiting and managing new talent to support business growth and operational needs.
- Managed and nurtured client relationships, maintaining partnerships with major companies such as Great Outdoors, Bank of America, A-1 Homes, and Golden Corral.
- Trained and developed a team of Office Assistants and Sales Managers, fostering a culture of professionalism and excellence in customer service and sales performance.
- Managed a team of Customer Service Representatives (CSRs), ensuring high levels of customer satisfaction and driving sales through effective service delivery and support.
Education
High School Diploma -
Roosevelt High School
Dallas, Texas1 Year - Business
Eastfield Junior College
Dallas, Texas Business/Sales
North Lake College Continuing Education
Skills
- Strategic Distribution Planning
- GPS Navigation Expertise
- Log Route Management
- Supply Chain Management
- Operational Equipment Management
- Tax Compliance Auditing
- Experience with Payroll Administration
- Tax Agency Communication
- Client Relationship Management
- Document Organization
- Tax Preparation Expertise
Accomplishments
- Toyota Pride Sales Award, Extra-Mile Sales Awards,
- Texas Mortgage Banking Continuing Education, Sales
- Training for Automobile Consultants
- Software - Excel, PowerPoint, MSWord, QuickBooks Microsoft Outlook, Presto, Pronto, TMO
Timeline
Owner & Managing Director
TLR Medical Carrier
10.2021 - Current
Owner
Diligent Tax Services LLC
06.2013 - Current
Manager
Xpert Taxes
09.2011 - 06.2013
Sales Associate
Auto Web Expo
11.2008 - 09.2010
Business Analyst
First Horizon Mortgage
08.2007 - 10.2008
Loss Mitigation Specialist
First Horizon Home Loans
10.2006 - 02.2007
Loan Counselor
First Horizon Home Loans
03.2005 - 09.2006
Loan Officer
First Metropolitan Mortgage
01.2004 - 06.2005
Sales Consultant/Fleet Mgr
Fowler Toyota
10.1999 - 03.2003
Manager /CEO
Robinson's Contracting
10.1993 - 10.1999
Business/Sales
North Lake College Continuing Education
High School Diploma -
Roosevelt High School
1 Year - Business
Eastfield Junior College
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