Tarenia Carthan

Work History

Douglas County BOC

01.2019 - 02.2024

Implemented procedures to ensure quality customer service from both vendors and staff when dealing with the public including management of approximately 30 incoming calls, emails and inquiries per day
Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
Created policies and procedures that improved overall operations and reduced redundancies in workflows.
Developed and executed strategic plans to guide the organization towards its long-term goals.
Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
Utilized advanced analytics tools to identify trends and patterns that informed future decision making within the organization.
Negotiated contracts with vendors to secure favorable terms while maintaining high-quality products or services.
Built strategic partnerships with external organizations to expand reach and increase impact on key stakeholders.
Oversaw budget formulation, monitoring, and reporting, ensuring optimal allocation of resources.
Monitored compliance with legal requirements, minimizing potential liabilities for the organization.
Championed diversity initiatives to create an inclusive work environment where employees felt valued and respected.
Implemented data-driven decision-making practices for continuous improvement across the organization.
Launched quality assurance practices for each phase of development

Elohim

05.2009 - 12.2018

Coordinated, verified, and validated that all needed documentation is on file for all providers
Conducted assessments to ensure providers were under correct insurance plans for proper patient placement and billing
Ensured follow-up on outstanding items and disputes for payments on mitigation of unnecessary Risk Management issues
Managed client relationships through regular check-ins and updates on project progress.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Coordinated insurance benefits, payment, reimbursable codes, and diagnosis alignment from Op-notes when necessary to ensure proper billing.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Atlanta West GI

07.2009 - 01.2012

Electronic claim filing and EOB payments & posting
Medicare/Medicaid/Private insurance billing including secondary and out of network invoices
Updated records as needed to ensure audits of information, licenses, insurance, and fee schedule payments
Vetted business policies and procedures for continuity and resolve denials of UB 04 Billing for Ambulatory Surgical Services
Reviewed billing problems, researched issues, and resolved concerns.
Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
Worked with customers to develop payment plans and bring accounts current.
Performed testing for billing modules, enhancing new functionality and process improvements.
Posted payments into billing system to clear open obligations.
Streamlined medical billing processes by implementing efficient collections and documentation methods.

Southeastern Gyn-Oncology

03.2007 - 06.2009

Input Daily Charges for EHR and insurance claim submissions for patient billing and collections
Complete follow-up through reimbursement Billed Chemotherapy and TPN Charges
Pre-cert and Bill Surgical Procedures utilizing UB-04 and ICD-10 and HCPCs codes
Cross train front Office Personnel to schedule patient appointments
Maintain and Bill Patients statements and followed-up on outstanding insurance balances
Followed all company policies and procedures to deliver quality work.
Developed strong client relationships through consistent communication and attentive service.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Interpreted clients' needs and introduced services to fit specific requirements.
Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.