Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tareq Daoud

Tampa

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
11.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sales Lead

Journeys
03.2021 - 05.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
  • Achieved consistent sales growth, setting and monitoring ambitious sales targets.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.

Assistant Manager

Family Mini Mart
01.2019 - 01.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

High School Diploma -

Panama City Advanced School

Bachelor of Arts - Information Science & Psychology

University of South Florida
Tampa, FL

Associate of Arts - General Studies

Gulf Coast State College
Panama City, FL

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Customer relations
  • Problem resolution
  • Time management
  • Critical thinking
  • Administrative support
  • Computer proficiency
  • Team collaboration

Certification

  • C++ coding Training - 6 months
  • Java coding Training - 6 months
  • R-code Training - 6 months

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
American Sign Language
Elementary

Timeline

Customer Service Representative

Maximus
11.2022 - Current

Sales Lead

Journeys
03.2021 - 05.2023

Assistant Manager

Family Mini Mart
01.2019 - 01.2023

High School Diploma -

Panama City Advanced School

Bachelor of Arts - Information Science & Psychology

University of South Florida

Associate of Arts - General Studies

Gulf Coast State College

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Tareq Daoud