TARESA KLENTZMAN
Senior Supervising Agent
Fleming Island,FL
Summary
Personable Supervising Agent dedicated to pursuing the highest level of customer service and satisfaction. Documented success in processing orders, resolving discrepancies and supervising team up to 17 Committed to providing outstanding service with sense of accountability.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Hardworking Supervising Agent with experience supervising. Over 4 years of experience in the Industry. Adept at hiring and training agents, evaluating performance and keeping accurate and precise database. Great abilities in handling complaints and unhappy customers.
Driven Supervisor with unwavering commitment to customer service to build productive relationships to win customer loyalty. Offering over 4 years of experience in handling customer inquiries, complaints and billing questions. Commended for persuasiveness, dependability and intense customer focus.
Overview
10
10
years of professional experience
Work History
Senior Supervising Agent
Globe Life Liberty National
Jacksonville , FL
07.2017 - Current
- Maintained businesses' database by entering and verifying information.
- Prepared reports and analyzed data to assist in determining company goals.
- Monitored and evaluated fellow agents' performance.
- Hired, trained and prepared countless agents in this career to be successful also demonstrated how to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best product for needs.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Answered 30+ calls per day.
- Organized and coordinated meetings and conference calls with various individuals.
- Compiled lists of potential clients to develop and expand book of business.
- Documented caller information in Epic systems
- Called 60+ prospective clients in market area per week to explain products offered and qualify leads.
Beauty Manager
Boots N07
Houston, TX
05.2012 - 06.2017
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Protected store assets and inventory via loss prevention procedures.
- Ranked among top sales performers sales annually.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Trained and developed personnel to improve safety, employee relations and resolve all issues.
- Delivered training for staff development, change management and materials, process and technical controls.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used years of expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Education
Licensed Cosmetologist - Beauty/Cosmetology
Wards Beauty College
Virginia Beach, VA09.2008
High School Diploma -
Glynn Academy
Brunswick, GA06.1996
Skills
- Publicity and Promotion
- Underwriter Selection
- Marketing Strategy Development
- Excellent Nonverbal Communication Skills
- Customer Relationship Management (CRM) Software
- Insurance Policy Sales
- Policy Renewals
- Clientele Development
- Persuasive Negotiations
- Critical Thinking
- New Hire Orientation
- Claims Information Gathering
- Marketing and Advertising
- Personnel Recruitment
- Public Speaking
- Professional Networking
- Financial Document Preparation
- Event Promotion
- New Agent Training
- Privacy and Confidentiality
Timeline
Senior Supervising Agent
Globe Life Liberty National
07.2017 - Current
Beauty Manager
Boots N07
05.2012 - 06.2017
Licensed Cosmetologist - Beauty/Cosmetology
Wards Beauty College
High School Diploma -
Glynn Academy
Similar Profiles
Hailey WeaverHailey Weaver
Life Insurance Sales Agent at Globe Life, Liberty National Life Insurance Co.Life Insurance Sales Agent at Globe Life, Liberty National Life Insurance Co.
William SlinkardWilliam Slinkard
Career Life Insurance Agent at Globe Life Liberty National DivisionCareer Life Insurance Agent at Globe Life Liberty National Division
HEATHER SUIREHEATHER SUIRE
Sales Associate at Globe Life Liberty NationalSales Associate at Globe Life Liberty National
Kelli LampoKelli Lampo
Licensed Life Insurance Agent at Globe Life Liberty National DivisionLicensed Life Insurance Agent at Globe Life Liberty National Division
Delaney BoyetteDelaney Boyette
Corporate Training Manager at ZaxbysCorporate Training Manager at Zaxbys