Taresa O'Neal
Toledo
Summary
Dedicated and results-driven human services professional with over 7 years of experience in case management, housing stabilization, and behavioral health services. Currently serving as a Lead Permanent Supportive Housing Case Manager at Leading Families Home, overseeing complex caseloads of clients with severe mental illness, addiction, and homelessness. Seeking to transition into a Child Welfare Casework Supervisor position where I can apply my leadership, crisis intervention, and trauma-informed care expertise to ensure child safety, strengthen family systems, and support caseworkers through reflective supervision and culturally competent practice.
Overview
9
9
years of professional experience
Work History
Practicum Student
Providence Center
08.2025 - Current
- Conduct comprehensive biopsychosocial and diagnostic assessments for clients with co-occurring mental health and substance use disorders under LISW supervision.
- Complete DSM-5 diagnostic formulation and assign appropriate ICD-10 diagnostic codes in alignment with Medicaid billing standards.
- Enter and submit assessments, progress notes, and service authorizations into the agency’s electronic health record system for review and Medicaid reimbursement.
- Observe and participate in intake evaluations, clinical interviews, and treatment planning focused on trauma, depression, anxiety, and mood disorders.
- Collaborate with multidisciplinary team members (therapists, case managers, and medical staff) to ensure accuracy and compliance with documentation and ethical standards.
- Apply evidence-based assessment tools and interventions consistent with NASW and Medicaid regulations.
Permanent Supportive Housing Lead Case Manager
Leading Families Home Dba Beach House
02.2020 - Current
- Oversee daily operations of case management team ensuring compliance with HUD and Medicaid guidelines for Permanent Supportive Housing (PSH) and Rapid Rehousing (RRH) programs.
- Supervise and train caseworkers in effective engagement strategies, trauma-informed care, and Housing First principles to promote client stability and recovery.
- Conduct case audits, review client progress notes, and ensure all documentation meets federal and agency quality standards.
- Coordinate multidisciplinary case conferences, linking families to mental health, substance use, and child welfare resources to ensure safety and permanency.
- Monitor data and performance metrics through HMIS and Medicaid billing systems to track housing retention, service utilization, and client outcomes.
- Collaborate with landlords, community partners, and child welfare agencies to prevent eviction, family separation, and recidivism into homelessness.
- Provide crisis de-escalation, safety planning, and field supervision for high-risk households with children exposed to domestic violence, neglect, or substance use.
- Model professional ethics, confidentiality, and cultural competence when leading case consultations and performance improvement initiatives.
- Serve as liaison between agency leadership and case management staff; communicate new directives, policies, and program updates effectively.
Correctional Officer
Ohio Reformatory For Women
10.2016 - 10.2019
- Enforced facility regulations to maintain order and security among inmates.
- Conducted regular inspections to identify safety hazards and ensure compliance with policies.
- Responded to emergencies, employing crisis intervention techniques to de-escalate situations.
- Monitored inmate behavior, documenting incidents and reporting concerns to supervisory staff.
- Maintained safety and order while monitoring incarcerated individuals with mental health diagnoses.
- Facilitated rehabilitative communication between residents and counselors, promoting positive behavioral change and family reintegration.
Education
Master of Social Work - Clinical Concentration
Saint Louis University
St. Louis, MO09-2026
Bachelor of Science - Criminal Justice
Herzing University
Toledo, OH04-2017
Skills
- Reflective Supervision & Staff Coaching
- Child Welfare Investigations & Family Safety Planning
- Trauma-Informed and Culturally Competent Practice
- Case Auditing & Documentation Compliance
- Performance Improvement & Training Development
- Housing First & Family-Centered Service Models
- Crisis Intervention / De-escalation Techniques,
- Medicaid Billing, HMIS, SACWIS / Data Systems
- Cross-System Collaboration (Mental Health, Courts, CPS)
- Diagnostic Assessment
- DSM-5/ICD-10 Coding
- Clinical Interviewing
Timeline
Practicum Student
Providence Center
08.2025 - Current
Permanent Supportive Housing Lead Case Manager
Leading Families Home Dba Beach House
02.2020 - Current
Correctional Officer
Ohio Reformatory For Women
10.2016 - 10.2019
Master of Social Work - Clinical Concentration
Saint Louis University
Bachelor of Science - Criminal Justice
Herzing University