Summary
Overview
Work History
Education
Skills
Timeline
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Taresha Clay

Houston,TX

Summary

Personable and analytical, with strong problem-solving abilities and positive, upbeat tone. Possesses foundational knowledge in technical troubleshooting and proficient in software diagnostics and customer service support. Dedicated to ensuring seamless client experiences and optimizing technical processes for impactful results.

Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. 6 years in customer service support and team leadership positions.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE SUPPORT

Viasat
02.2024 - 08.2025
  • Resolved customer inquiries, enhancing satisfaction and retention through effective solutions.
  • Managed over 50 calls, achieving measurable improvements in response times and service quality.
  • Collaborated with team to streamline processes, leading to significant operational efficiencies.
  • Analyzed customer feedback, implementing changes that boosted service ratings and client loyalty.
  • Evaluated customer interactions to identify trends, driving targeted training initiatives that enhanced team performance and service delivery.
  • Implemented a feedback loop with customers, leading to noticeable gains in service improvements and increased customer satisfaction scores.
  • Fostered strong relationships with clients through personalized communication, significantly enhancing customer retention and loyalty.
  • Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
  • Offered administrative and customer service support to customers.

CALL CENTER REPRESENTATIVE

Brave Health
05.2021 - 03.2022
  • Managed high-volume inbound calls, effectively resolving customer inquiries and enhancing satisfaction rates through prompt solutions.
  • Documented customer interactions meticulously, ensuring accurate records for follow-up and improving service quality.
  • Managed high call volumes over 45 calls while providing exceptional customer support and maintaining professional composure.

CUSTOMER SERVICE REPRESENTATIVE

SP Plus Corporation
04.2019 - 01.2020
  • Facilitated effective communication between clients and management, ensuring seamless service delivery and enhancing customer satisfaction.
  • Handled over 25 customer inquiries and complaints efficiently, leading to noticeable improvements in response times and client retention.
  • Trained new team members on customer service protocols, fostering a knowledgeable workforce and improving overall team performance.
  • Monitored customer feedback trends to identify service gaps, implementing changes that resulted in marked gains in service quality.

Education

High School Diploma -

Marque Learning
Houston,Tx
05.2002

Skills

  • Customer service support
  • Medical services budgeting
  • Cancer support
  • Product or service support
  • Customer needs
  • Customer communications
  • Welcoming customers
  • Customer service and assistance
  • Order support

Timeline

CUSTOMER SERVICE SUPPORT

Viasat
02.2024 - 08.2025

CALL CENTER REPRESENTATIVE

Brave Health
05.2021 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE

SP Plus Corporation
04.2019 - 01.2020

High School Diploma -

Marque Learning

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Taresha Clay