Targee Ballard

• Led enterprise‑level quality initiatives supporting Verizon’s Fios digital ecosystem. Directed QA lifecycle for 80+ annual digital initiatives (Fios branding, billing, promotions) and
  managed 1,200+ annual test executions within Agile production environments.
• Defect management in Jira, resolving 80+ production-level bugs to ensure seamless checkout experiences, including acquisition orders, moves and complex installation logic.
• Collaborated with architects and product owners as the certified testing lead to develop system requirements, create test plans, validate system integrity and software code drops
• Provided executive-level metrics reporting on pass/fail rates and project status to showcase data-driven results
• Ensured quality across Fios wireline lifecycle, contributing to elevated customer ordering experience and increased net adds.

Executive Achievements

• Delivered 100% SOX compliance across national Post Billing Adjustment (PBA) operations.
• Reduced $9M in contra revenue, directly improving financial performance.
• Improved Net Promoter Scores by 6%, strengthening customer trust and service perception.
• Led 25 Sales/Operations centers and 50+ PBA stakeholders across the national footprint.
• Earned “Best in Class” recognition for four consecutive quarters.
• Completed 4 VLSS Yellow Belt projects, driving measurable operational improvements.

Leadership Responsibilities

• Directed enterprise reporting accuracy through ADW governance and Prism collaboration.
• Oversaw daily adjustment controls, audits, and SOX documentation for national compliance.
• Produced executive‑level reporting: monthly audits, rescind analysis, repeat adjuster trends, and regional performance.
• Led strategic initiatives including CoA Migration, STB/UEC Automation, Vision 5, and internal audit programs.