Results-oriented business leader with 20+ years in the Oil and Gas Industry with a focus in managing customer and account portfolios. Core competencies include business growth, profitability, productivity, and customer retention. Extensive knowledge in handling contracts, account management, budgeting P&L, and customer service. Possess strong leadership skills with the ability to negotiate, influence, and provide strategic direction. Excellent communication and time management skills, with strong ability to handle tasks with accuracy and efficiency. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.