Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tarhe Brown

Kennedale,TX

Summary

Results-oriented business leader with 20+ years in the Oil and Gas Industry with a focus in managing customer and account portfolios. Core competencies include business growth, profitability, productivity, and customer retention. Extensive knowledge in handling contracts, account management, budgeting P&L, and customer service. Possess strong leadership skills with the ability to negotiate, influence, and provide strategic direction. Excellent communication and time management skills, with strong ability to handle tasks with accuracy and efficiency. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

OPERATIONS MANAGER

Mansfield Service Partners (formally O'Rourke Petroleum)
10.2020 - Current
  • Provide visible leadership on-site while managing our three priorities: People, Value Creation and Customer Satisfaction
  • All underpinned by HSSE and ‘Goal Zero, No Harm, No Leaks' mindset
  • Operate within the annual OPEX Expense Budget for plant operations
  • Manage deliveries at an On Time in Full (OTIF) Performance rate of 92% minimum
  • Operate at a Production Schedule Adherence (PSA) above 80% minimum
  • Meet product quality standards and KPI's ensuring zero customers impacting Quality Incidents
  • Direct operations team to deliver world leading HSSE performance as measured within supply chain
  • Maintain a productive working relationship with various Global/Head Office organizations and business partners including Planning, Supply Chain Excellence, Sales, Sales & Operations Planning, Customer Services, Human Resources, Finance, Public Affairs, Legal, Security, and HSSE
  • Manage inventory and perform product analysis
  • Facilitate Management Training as required
  • Conduct all safety meetings, MOC training and development
  • Managed plant operations and maintenance, including pump inspections and calibrations
  • Take dictation in shorthand or by machine and transcribe information
  • Monitor process indicators, instruments, gauges, and meters to manage potential problems
  • Champion culture of Continuous Improvement by promoting capability and knowledge amongst plant employees, driving SOP/Leader Std Work/Visual Comms and managing projects/value creation initiatives
  • DFAD account manager with a net volume of 150k
  • Manager 500 plus DFOA Shell Customer net volume of 4.3 million gallons
  • Help market and grow Mansfield's Private Label Products.

OPERATIONS MANAGER

Shell Oil
05.2005 - 09.2020
  • Manage over 600 plus customer accounts in the B2B and B2C business portfolio
  • Manage and facilitate run outs and alternative product substitutes
  • Responsible for developing and executing new growth
  • Manage product movement and deliveries to customer locations
  • Direct processes to manage and maintain all equipment standards with the OSI team
  • Implement and facilitate company training requirements and OSHA standards
  • Conduct HSSE Audits for warehouse personnel, customer sites and also third party vendors.

Account Manager

Pennzoil-Quaker Company
01.1998 - 02.2005
  • Managed a group of accounts, Including fast lubes, car washes and some commercial accounts with a net volume of 900k gallons yearly
  • Product lines included Pennzoil, Quaker State, Rain X, Medo
  • Facilitated product lines and grand opening ideals
  • Managed inventory supplies and control
  • Negotiated and closed new business, and also identified new business opportunities
  • Customers planning and administer winning ideals and methods
  • Introduced new products for future growth and profitability.

Education

M.B.A - Supply Chain and Logistics Business Management

University of Texas Austin

Some College (No Degree) -

University of Texas At Arlington
Arlington, Tx

Skills

    • People and Operations Management
    • Contract Managing
    • Customer Service and Account, Sales Management (B2B and B2C)
    • Developing and executing new growth directives
    • Interpersonal and Social Perceptiveness
    • Quality Control and Product Analysis
    • Inventory Management
    • GSAP, and Sage experience
      • Managing KPIs
      • P&L Budgeting/revenue increase
      • Project Management
      • Lean Sigma Six Green Belt
      • SOP and Leader Standard Work
      • Complex Problem Solving
      • Learning Strategies
      • SAP and Microsoft Office applications

References

Available upon request

Timeline

OPERATIONS MANAGER

Mansfield Service Partners (formally O'Rourke Petroleum)
10.2020 - Current

OPERATIONS MANAGER

Shell Oil
05.2005 - 09.2020

Account Manager

Pennzoil-Quaker Company
01.1998 - 02.2005

M.B.A - Supply Chain and Logistics Business Management

University of Texas Austin

Some College (No Degree) -

University of Texas At Arlington
Tarhe Brown