Ta' Rhea Johnson
Sandy Springs,GA
Summary
Highly motivated,Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medicare Sales Representative
Humana
10.2018 - 12.2024
- Developed and maintained strong relationships with clients to drive sales growth.
- Analyzed competitor offerings to refine sales strategies and enhance value propositions.
- Led weekly sales meetings to review performance metrics and set future goals for the team.
- Implemented process improvements that streamlined operations and increased overall efficiency in sales activities.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- experience in high negotiations
- Developed and maintained relationships with healthcare professionals to promote product awareness.
Control System Technician
Frito-Lay
07.2017 - 11.2019
- Diagnosed and resolved control system malfunctions to ensure optimal equipment performance.
- Developed and implemented preventive maintenance schedules for critical control systems.
- Trained junior technicians on system troubleshooting and repair techniques.
- Monitored system performance metrics, identifying areas for process improvement.
- Coordinated cross-functional teams to address complex system integration challenges.
- Enhanced collaboration between cross-functional teams by providing technical expertise related to process automation equipment during all stages of projects.
- Managed tight deadlines while maintaining exceptional attention to detail during simultaneous projects requiring coordination across multiple departments.
Customer Service Representative
UnitedHealth Group
01.2015 - 10.2015
- Resolved complex patient inquiries through effective communication and problem-solving techniques.
- Streamlined appointment scheduling processes, enhancing overall efficiency and patient satisfaction.
- Educated patients on insurance benefits, ensuring clarity in coverage and reducing misunderstandings.
- Collaborated with medical staff to address patient needs, fostering a team-oriented environment for optimal care.
- Analyzed call data to identify trends, recommending actionable strategies for improving response times and service quality.
- Mentored new representatives on best practices for handling diverse customer interactions and maintaining professionalism.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Shipping clerk
Amazon Fulfillment
12.2015 - 08.2015
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Maintains a clean, neat, and member-ready area.
- Promptly unload trucks and deliveries and sorts and stocks receivables.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engages with vendors and drivers with a positive attitude.
- Provides additional backup support for shipping and receiving departments.
- Counting accurately.
- Engages with vendors and drivers with a positive attitude.
- Provides additional backup support for shipping and receiving departments.
Equipment Operator
Dollar Tree Distribution Center
06.2013 - 12.2014
- Mark and label containers, container tags, or products, using marking too
- Measure, weigh, and count products and materials.
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
- Trained new operators on safe equipment handling and operational procedures.
- Collaborated with team members to optimize workflow and minimize downtime.
- Conducted routine inspections and maintenance to uphold equipment safety standards.
- Led safety meetings, promoting best practices among crew members for a safer work environment.
- Maintained and cleaned equipment after each job and inspected.
Education
Medical Assistant Diploma - Nursing
Central Georgia Technical College
Macon, GA05-2020
High School Diploma -
East Laurens High School
East Dublin, GA05-2013
Skills
- Customer service
- Microsoft word/ excel
- Data entry
- Claims investigation
- Property valuation
- Critical thinking
- Claims processing
- CCC reports
- Electrical troubleshooting
- Control panel wiring
- Valid Driver's license
- Loading and unloading
- Heavy lifting
- Order picking and processing
- Delivery scheduling
- Shipping and packaging
- Defensive driving
- Vehicle inspections
Certification
- Certifications: HHA, First Aid, CPR
- Valid driver’s license
- CIE - Certified Insurance Examiner
- Licensed Claims adjuster
- CSP - Certified Sales Professional
Timeline
Medicare Sales Representative
Humana
10.2018 - 12.2024
Control System Technician
Frito-Lay
07.2017 - 11.2019
Shipping clerk
Amazon Fulfillment
12.2015 - 08.2015
Customer Service Representative
UnitedHealth Group
01.2015 - 10.2015
Equipment Operator
Dollar Tree Distribution Center
06.2013 - 12.2014
Medical Assistant Diploma - Nursing
Central Georgia Technical College
High School Diploma -
East Laurens High School