Tari Schauer
Mount Prospect,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The UPS Store Inc.
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sewing Machine Mechanic
Linda Z's
08.2020 - 11.2022
- Responsible for troubleshooting, repairing, certifying, and performing preventive maintenance on 5-7 sewing machines each day
- Maintain customer accounts by recording account service information into POS software.
- Resolve service inquiries made by customer through phone or email
- Enter all trade-in machines into software system and update information in excel spreadsheets
- Install and set up sewing machines in customer's homes.
- Contributed to success of service department by providing excellent customer service and clear communication regarding sewing machine maintenance needs.
Customer Service Representative
AlphaGraphics
08.2018 - 07.2020
- Answered calls and emails regarding pricing and services offered while providing accurate and timely information
- Inspected printing jobs, confirming all required specifications were met, measuring for deviations from job order
- Discussed and recommended necessary corrective actions
- Processed payments over phone and in person
- Input and manage customer data in PrintSmith software, and track customer correspondence in PrintSpeak.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Fitness Center Supervisor
Mount Prospect Park District
10.2017 - 02.2019
- Welcome and check-in members and guests upon entering fitness center
- Scheduled personal training sessions and maintained/updated appointment calendars
- Ensured safe workout environment for members
- Enforced all building policies and procedures
- Executed emergency procedures when necessary and reported any incident of injury, theft, or broken equipment
- Communicated effectively with Fitness Center Coordinator and fellow peers.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Administrative Assistant
ApexCLE
10.2014 - 08.2016
- Processed monthly reports and payments to the Minimum Continuing Legal Education Board of the Supreme Court of Illinois
- Worked as contact for MCLE Board to resolve issues with course accreditation
- Maintained accurate company files to ensure compliance is met for audits by the MCLE Board of Illinois
- Provided website and computer technical support and instruction to lawyers and attorneys through phone and email
- Managed website updates, including course descriptions, faculty bio, web links, etc
- Ensuring accurate information by testing any changes made to company website and addressing issues with website developers
- Selected and scheduled attorneys to present courses for ApexCLE, coordinating timelines and calendars through various platforms for instructors to follow prior to their presenting date
- Edited and uploaded CLE course written materials to company website.
Assistant Manager/Barista
Caribou Coffee
02.2003 - 06.2011
- Managed money for store to ensure balanced registers, safes, deposits, and change orders
- Demonstrated exceptional customer service and multitasking skills by responding quickly to complex requests in a fast-paced environment
- Trained employees in exceptional customer service as well as barista skills
- Closed store at end of day adhering to corporate policies and procedures and all health, safety, and sanitation guidelines, which included detailed cleaning, break-down of equipment and preparing store for next business day
- Maintained inventory through ordering supplies, tracking use of supplies, and record-keeping
- Organized and reported company earnings, costs, and profits at the end of every month.
Secretary II, Nursing Admin Office
Lutheran General Hospital
08.2002 - 05.2005
- Managed traveler nurse scheduling, budget, and payroll through NetSuite
- Maintained data for all nurses in hospital's float pool and traveler nurses through NetSuite
- Verified credentials, complied with federal and state regulations regarding licensure and certifications
- Scheduled Clinical Assistants and Patient Care Companions daily throughout hospital to patient's in need
- Organized and presented employee timekeeping/payroll seminars to Nursing Office staff when updates were made to employee HRIS system
- Handled confidential information with discretion and demonstrated patient focus with professionalism
- Ordered office supplies for Nursing Administration Office.
Coordinator Financial Aid Services
Northwestern University
03.1999 - 08.2002
- Used Oracle PeopleSoft to create financial aid packages for students and determine students' financial aid eligibility and need, following university, state, and federal requirements
- Recruited, hired, trained, and supervised departmental and student work-study personnel
- Planned, administered, and controlled scholarship, grant, and departmental budgets, maintained financial records, and produced financial reports
- Organized department holiday events and purchased gifts for new hires, retiring employees and holiday occasions
- Directed scholarship, fellowship, and loan programs, performing activities such as selecting recipients and distributing financial aid.
Education
Skills
- Professional telephone demeanor
- Customer Service
- Problem-solving abilities
- Administrative Support
- Data Entry
- Active Listening
- Computer Proficiency
Certification
- CST - Certified Service Technician
Timeline
Customer Service Representative
The UPS Store Inc.
11.2022 - Current
Sewing Machine Mechanic
Linda Z's
08.2020 - 11.2022
Customer Service Representative
AlphaGraphics
08.2018 - 07.2020
Fitness Center Supervisor
Mount Prospect Park District
10.2017 - 02.2019
Administrative Assistant
ApexCLE
10.2014 - 08.2016
Assistant Manager/Barista
Caribou Coffee
02.2003 - 06.2011
Secretary II, Nursing Admin Office
Lutheran General Hospital
08.2002 - 05.2005
Coordinator Financial Aid Services
Northwestern University
03.1999 - 08.2002
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