Dynamic administrative professional and leader with 15+ years of experience boasting a career of delivering exceptional service to customers and employees alike. Strongly committed to raising productivity and service quality while playing key role in attaining daily objectives and long-term goals across diverse office platforms. Energetic, self-motivated and detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
Work History
Logistics Specialist
DNA Supply Chain
09.2022 - 06.2023
Coordinated incoming and outgoing shipments to maintain schedules.
Built long-term relationships due to prompt and courteous service.
Issued timely and accurate responses to both internal and external inquiries.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
Developed systems for organizing reports and records to drive integrity.
Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
Prepared timely rate estimates and strategic bid packages.
Medical Administrative Secretary/Manager of Operations
Specialty Orthopaedics
01.2021 - 09.2022
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Delivered performance reviews, recommending additional training or advancements.
Coordinated office events, seminars and meetings for staff and clients.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Supported office staff and operational requirements with administrative tasks.
Maintained current and accurate medical records for patients.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Registered new patients in electronic medical records prior to appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Answered phone calls and messages for five-physician Orthopaedic medical facility, scheduling appointments, and handling patient inquiries
Wellness Site Leader/Managing Director
Plus One
01.2017 - 01.2021
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position
Trained new employees on proper protocols and customer service standards
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Trained and guided team members to maintain high productivity and performance metrics
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Reported issues to higher management with great detail
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Wellness Director
Transamerica Retirement Solutions
01.2013 - 12.2016
Maintain high level of service and friendly atmosphere for all gym members.
Design promotions to recruit new members while maintaining current membership levels.
Create monthly initiatives and challenges for gym members.
Implement new class programming based on industry trends and member feedback.
Oversee safety and cleanliness of gym.
Responsible for Fitness Center Budget.
Stay apprised of new products and make decisions and recommendations for purchasing or leasing new equipment.
Oversee performance of staff and instructors.
Interview and hire qualified instructors to work with members and monitor their workouts.
Manage payroll and prepare bi-weekly invoices for instructors.
Monitor class attendance.
Manage instructors training and certification records to ensure in compliance and up-to-date.
Maintain and adhere to HIPPA regulations and requirements.
Organize health fairs, bring your kids to work day, blood drives and any additional company initiatives.
Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Provided individualized fitness assessments, program designs and nutrition counseling services.
Coordinated marketing efforts to promote fitness and wellness programs.
Monitored and evaluated program performance to determine value and quality.
Fitness Manager
Bilancio Luxury Fitness Management
04.2008 - 04.2014
Demonstrate strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Coordinated marketing efforts to promote fitness and wellness programs.
Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Demonstrated safe and correct forms for each exercise and piece of equipment.
Helped clients set and achieve health and wellness goals.
Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
Provided individualized fitness assessments, program designs and nutrition counseling services.
Skilled at working independently and collaboratively in team environment.
Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Education
Business Administration And Management
Monroe College
New Rochelle, NY
Business Adminstration
Mercy College
White Plains, NY
Associate of Science - Nursing
SUNY Westchester Community College
Valhalla
05.2025
Skills
Administrative Management & Support
Program Leadership
Marketing expertise
Personalized coaching/training
Reliable and trustworthy
Team Management & Building
People skills/ Customer Services
Data management
Employee performance assessment
MS Office
Clerical & Computer Skills
Leadership & Organization
Administrative Management
Safety Practices, Monitoring and Management
Affiliations
Member, American Cancer Society/ Making Strides Against Breast Cancer Association
Certification
Certified Personal Trainer
Group Fitness Instructor
Master Trainer
Adult CPR / AED
Standard First Aid
Timeline
Logistics Specialist
DNA Supply Chain
09.2022 - 06.2023
Medical Administrative Secretary/Manager of Operations
Specialty Orthopaedics
01.2021 - 09.2022
Wellness Site Leader/Managing Director
Plus One
01.2017 - 01.2021
Wellness Director
Transamerica Retirement Solutions
01.2013 - 12.2016
Fitness Manager
Bilancio Luxury Fitness Management
04.2008 - 04.2014
Business Administration And Management
Monroe College
Business Adminstration
Mercy College
Associate of Science - Nursing
SUNY Westchester Community College
Certified Personal Trainer
Group Fitness Instructor
Master Trainer
Adult CPR / AED
Standard First Aid
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