Taria Davis
Dallas,TX
Summary
Customer-focused specialist with experience managing high-volume inquiries across phone, email, and chat while maintaining accurate CRM records as well as sales , techinical support and collections. Known for resolving service issues, explaining policies clearly, and supporting secure environments through guest relations, access control, incident reporting, and calm conflict resolution.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Support Specialist
Marriott International
Remote, TX
04.2024 - 08.2026
- Resolved customer inquiries through phone, email, and chat channels.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided prompt and courteous assistance to customers with routine inquiries and service issues.
- Explained policies, product details, and support procedures to customers.
- Investigated customer complaints regarding product quality or service rendered.
- Reviewed service requests and routed issues to proper departments.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Documented cases in CRM systems and updated account records.
Administrative Assistant
Allied Universal
Dallas, TX
08.2021 - 03.2024
- Answered calls, greeted visitors, and directed inquiries with professional customer service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered and managed data in spreadsheets using Microsoft Excel, supporting accurate record-keeping and reporting.
- Maintained organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Organized and secured confidential documents according to company policies. in an organized fashion according to established protocol.
- Communicated with vendors and team members to support office workflows.
- Monitored and replenished office supplies, maintaining adequate inventory levels for smooth office operations. inventory by checking stock to determine inventory level.
Customer Service Representative
MCG Marketing Group
Dallas, TX
02.2018 - 07.2021
- Resolved customer concerns through email and phone support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered client calls for marketing campaign questions at MCG Marketing Group.
- Processed orders and tracked account requests for marketing services.
- Updated CRM records with client details and service notes.
- Followed company scripts during customer service interactions.
Education
High School Diploma -
Dallas Can Academy Charter
Dallas, TX07-2013
Skills
- Customer Service
- Issue resolution
- Crisis de-escalation
- Conflict management
- Customer Feedback Analysis
- Service Process Improvement
- Customer Data Management
- Incident documentation
- Quality Assurance
- Microsoft Office
- Guest engagement
- Team management
- Client Retention Strategies
- Communication
- Client Retention Strategies
Certification
Level II Security License (Valid through Sept 2025), Private Security License, Class D Security License
Timeline
Customer Support Specialist
Marriott International
04.2024 - 08.2026
Administrative Assistant
Allied Universal
08.2021 - 03.2024
Customer Service Representative
MCG Marketing Group
02.2018 - 07.2021
High School Diploma -
Dallas Can Academy Charter