Taria Johnson
Tucson,AZ
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
8
8
years of professional experience
Work History
Medical Records File Clerk Supervisor
Southern Arizona Veterans Affairs Hospital
Tucson, Arizona
08.2023 - Current
- Served as an Alternate Medical Records Officer.
- Revises schedules/assignments to meet changes in workload considering peak loads, availability of manpower, and time limits
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed a comprehensive training program for new hires, significantly reducing the learning curve and integrating them into the team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
- Participated in ongoing training sessions to stay current on industry best practices and new technologies related to medical records management.
- Performed routine quality checks on stored files to identify any missing documentation or inaccuracies requiring correction.
- Responded to patient inquiries to provide information and details of medical records.
Lead File Clerk
Southern Arizona Veterans Affairs Hospital
03.2022 - 08.2023
- Maintained strict data accuracy standards via multiple reviews of medical files for presentation to the manager.
- Managed incoming and outgoing USPS and intra-facility mail to the dept.
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Classified documents according to specified guidelines.
- Retrieved file information and made copies for authorized users.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Compiled, sorted, and filed a high volume of documents.
- Contributed to audit preparations, ensuring all files were accurately accounted for and readily available.
- Increased retrieval efficiency by digitizing hard-copy documents and maintaining a secure electronic database.
- Examined, categorized, and sorted incoming documents.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
File Clerk
Southern Arizona Veterans Affairs Hospital
01.2021 - 03.2022
- Captured clinical and administrative information within time frames established by the supervisor and under policy and procedure, utilizing the most current technology available
- Uploaded paper documents to an electronic format (Adobe Pro) by establishing policies and procedures to facilitate the tracking and retrieving of documents in a timely fashion.
- Assured all documents Captured/Imaged were applicable for the record, legible, and adequately indexed, and all pages were captured/imaged.
- Ensured all incoming mail was distributed throughout the department and all loose filing was handled appropriately.
- Demonstrated knowledge of Joint Commission National Patient Safety goals and ensured compliance with HIMS-related Joint Commission requirements
- Examined, categorized, and sorted incoming documents.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Archived and disposed of documents according to established policies.
- Operated office equipment to scan and copy documents.
Telephone Operator
Southern Arizona Veterans Affairs Hospital
09.2019 - 01.2021
- Responded to all fire and smoke alarms by announcing codes or other notifications as required.
- Communicated with 911 dispatchers and emergency responders to get emergency services to veterans in medical distress.
- Troubleshoot issues with telephone equipment and software to keep systems functional.
- Properly directed inbound calls in phone queues to improve call flow by 80%.
- Received incoming calls and paged individuals and departments over the PA system.
- Warmly greeted callers and offered assistance in transferring to the appropriate department or employee.
- Managed a high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research, and issue-resolution skills.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Adapted to new technologies and systems quickly, maintaining high service standards.
Certified Nursing Assistant
Southern Arizona Veterans Affairs Health
Tucson, Arizona
06.2017 - 09.2019
- Supported needs of 30+ residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure a comprehensive understanding of care plans.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Master of Science - Industrial And Organizational Psychology
Arizona State University
Tempe, AZ12-2025
Bachelor of Arts - Psychology, Minor Behavior Analyst
Arizona State University
Tempe, AZ12-2024
Associate of Science - Social Work
Eastern Gateway Community College
Steubenville, OH05-2022
Skills
- Training and mentoring
- Objective Focused
- Staff management
- Customer service
- Detail-Oriented Approach
- Employee motivation
- Strategic Decision-Making
- Staff development
- Analytical thinking
- Operations management
- Conflict resolution
- Extensive Experience with Microsoft Applications
- Documentation and Reporting Skills
Accomplishments
- Supervised a team of 12 staff members with an 80% retention rate.
- Improved department efficiency by 99% by revamping the computerized filing system.
- Reduced paper medical records by converting them into electronic documents, which eliminated backlog.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Records File Clerk Supervisor
Southern Arizona Veterans Affairs Hospital
08.2023 - Current
Lead File Clerk
Southern Arizona Veterans Affairs Hospital
03.2022 - 08.2023
File Clerk
Southern Arizona Veterans Affairs Hospital
01.2021 - 03.2022
Telephone Operator
Southern Arizona Veterans Affairs Hospital
09.2019 - 01.2021
Certified Nursing Assistant
Southern Arizona Veterans Affairs Health
06.2017 - 09.2019
Master of Science - Industrial And Organizational Psychology
Arizona State University
Bachelor of Arts - Psychology, Minor Behavior Analyst
Arizona State University
Associate of Science - Social Work
Eastern Gateway Community College
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