Taria Lewton
North Plainfield,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Modivcare
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high-call volumes efficiently, approximately 100+ calls a day, booking rides for members seeking transportation for medical appointments.
- Performed data entry, entering and modifying member's information in the database.
- Provided exceptional customer service while addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Interacted with transportation providers to assist with scheduling, modifying, and canceling rides for the members.
- Collaborated with staff members via Microsoft Teams to enhance customer service experience and exceed team goals through effective client satisfaction ratings.
Program Support Representative
IQVIA
11.2020 - 10.2022
- Handled approximately 50-100 inbound/outbound calls a day from patients and clients.
- Provided copay assistance to patients, while working closely with the pharmacies.
- Followed up with pharmacies to verify optimal satisfaction following support engagement and problem resolution for the patient.
- Broke down and evaluated patients' problems using claims sent from the pharmacies, personal expertise, and probing questions.
- Collaborated with other departments for patients' needs and requests regarding their benefits.
- Collaborated and met with other team members through a Microsoft Teams application for team meetings and additional training, while working remotely from home.
Customer Solutions Agent (Web Department)
Dr. Leonard's Healthcare Corporation
08.2015 - 03.2020
- Resolved online problems, improved operations, and provided exceptional client support.
- Assisted customers with online product inquiries.
- Answered 50-100 emails, as well as 20+ live chats daily through an Interactions Client program, troubleshooting online problems, and addressing customer inquiries.
- Entered customer's information into computer database through Reflections for HP, as well as Putty programs.
- Performed daily downloads of customer's accounts, including merging any duplicates.
- Contributed to team results in fast-paced call-center, including work-from-home environments.
- Followed all policies, regulations, dress codes and schedules.
Customer Service Representative
Dr. Leonard's Healthcare Corporation
08.2013 - 08.2015
- Compiled customer feedback and recommended service delivery improvements to management.
- Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Entered customer's information into computer database through Reflections for HP program.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Directed calls to appropriate individuals and departments.
Order Processor/Clerical Assistant (Temp Position)
Keefe Supply Group
04.2013 - 05.2013
- Processed commissary orders for shipment.
- Filed the commissary receipts from orders.
- Entered orders into computer database.
Clerical Assistant (Temp Position)
Infosys Tech.
02.2013 - 03.2013
- Created UPS labels for shipment.
- Created immigration Microsoft Excel Spreadsheets.
- Verified that information in the computer system was up-to-date and accurate.
- Performed general office duties.
Sales & Marketing/Customer Service Representative
Interface Network
05.2011 - 08.2011
- Educated customers on promotions to enhance sales.
- Set appointments for clients in a call center environment.
- Handled approximately 50+ outbound calls a day.
- Entered clients' personal information, as well as their set appointments, into computer database.
Administrative Assistant (Temp Position)
Allstate Insurance
09.2010 - 10.2010
- Increased customer satisfaction by resolving insurance related issues.
- Managed and maintained daily schedules.
- Prepared invoices, memos, reports, letters, financial statements, and other documents.
- Filed and retrieved corporate documents.
- Performed general office duties.
Education
Bachelor of Business Administration - Management Information Systems
Southern New Hampshire University
Manchester, NH08-2025
Certified Phlebotomy Technician - Medical Assisting
Union County College
Elizabeth, NJ03.2012
Some College (No Degree) - Liberal Arts and General Studies
Raritan Valley Community College
Somerville, NJ09-2007
High School Diploma -
North Plainfield High School
North Plainfield, NJ06.2005
Skills
- Very organized
- Detail-oriented
- Fast learner
- Excellent customer and communication skills
- Able to work remotely from a home environment
- Able to work well with fellow team members
- Proficiency in Microsoft Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Advanced clerical knowledge
- Customer service
- Critical thinking
- Active listening
- Data entry
Timeline
Customer Service Representative
Modivcare
11.2022 - Current
Program Support Representative
IQVIA
11.2020 - 10.2022
Customer Solutions Agent (Web Department)
Dr. Leonard's Healthcare Corporation
08.2015 - 03.2020
Customer Service Representative
Dr. Leonard's Healthcare Corporation
08.2013 - 08.2015
Order Processor/Clerical Assistant (Temp Position)
Keefe Supply Group
04.2013 - 05.2013
Clerical Assistant (Temp Position)
Infosys Tech.
02.2013 - 03.2013
Sales & Marketing/Customer Service Representative
Interface Network
05.2011 - 08.2011
Administrative Assistant (Temp Position)
Allstate Insurance
09.2010 - 10.2010
Certified Phlebotomy Technician - Medical Assisting
Union County College
High School Diploma -
North Plainfield High School
Bachelor of Business Administration - Management Information Systems
Southern New Hampshire University
Some College (No Degree) - Liberal Arts and General Studies
Raritan Valley Community College
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