Alexus Gatewood
Bowling Green,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Environmental Service Department
The Medical Center
06.2024 - Current
- Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.
- Dusted furniture, window sills, ledges, wall hangings, and equipment with damp cloths or mops.
- Swept, mopped, scrubbed and vacuumed floors in order to maintain cleanliness.
- Stripped beds of sheets and pillowcases; washed bed linens using washing machines.
Production
Bowling Green Metalforming
04.2023 - 06.2023
- Review and check incoming products for production
- Fulfill orders, and verify the quality of production.
- Performed preventative maintenance on production machines.
- Inspected production lines for safety hazards.
- Adhered to production standards, deadlines and guidelines.
Customer Service Rep
Shop HQ
03.2018 - 02.2020
- Provide excellent customer service to customers by responding to their order concerns, assisting customers with placing orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Rep
Dell
12.2015 - 12.2017
- Represent health plans by answering and documenting all complaints and concerns from providers concerning health plans and benefits, payment history, and medical services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
The Medical Institute of Kentucky
09.2021
Southcentral Kentucky Community & Technical College
12.2015
Bowling Green High School
05.2013
Skills
- Leadership skills
- Work Prioritization
- Teamwork and Positive Attitude
- Problem solving
- Organization
- Motivated
- Eager & Willing to learn
Timeline
Environmental Service Department
The Medical Center
06.2024 - Current
Production
Bowling Green Metalforming
04.2023 - 06.2023
Customer Service Rep
Shop HQ
03.2018 - 02.2020
Customer Service Rep
Dell
12.2015 - 12.2017
The Medical Institute of Kentucky
Southcentral Kentucky Community & Technical College
Bowling Green High School
Similar Profiles
Ryleigh HaleRyleigh Hale
Registration Clerk at The Medical CenterRegistration Clerk at The Medical Center
April EubankApril Eubank
Internal Agency Registered Nurse at The Medical CenterInternal Agency Registered Nurse at The Medical Center
Hadley AdamsHadley Adams
Patient Care Assistant at The Medical CenterPatient Care Assistant at The Medical Center