Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tariah Shaw

Forney,TX

Summary

Detail-oriented and motivated professional with a bachelor's degree in Human Sciences and a diverse background in customer service, office management, and call center operations. Adept at thriving in fast-paced, high-pressure environments, with proven strengths in communication, organization, and critical thinking. Ability to manage tasks efficiently and provide exceptional support to both team members and customers. Recognized for taking initiative, leading when needed, and maintaining a positive, solution-focused attitude. Seeking an entry-level position as an Airport Staffing Assistant to contribute to smooth operational flow and enhance the traveler experience through strong administrative support and personnel coordination.

Overview

6
6
years of professional experience

Work History

Loan Servicing Specialist

Exeter Finance
11.2022 - Current
  • Accurately document account activities and information in the computer system: verifications, demographic changes
  • File digital paperwork to ensure efficient operations and compliance
  • Work with customers to satisfy any deficient balance
  • Review, monitor, and engage with a high volume of customers daily
  • Review delinquent accounts daily and maintain losses at or below established guidelines
  • Collaborate with management on accounts needing additional attention
  • Ensures compliance with policies, procedures, safety, state and federal laws, regulations, and standards

Membership Services Rep.

YMCA
02.2023 - 04.2024
  • Assisted with creating daily schedules and presentations for the team
  • Coordinated office celebrations to increase camaraderie
  • Promoted programs and events to enhance member engagement
  • Effectively troubleshooted front desk technical issues with computer, phone or copier
  • Processed and maintained membership applications, renewals and cancellations
  • Entered membership information into Daxko Operations system
  • Handled cash transactions and balanced cash drawer
  • Provided interviews and/or tours for prospective members
  • Provided accurate information regarding programs and services
  • Collaborated with supervisors to resolve member issues or complaints

Customer Service Rep

Sam's Club
03.2022 - 08.2022
  • Communicated effective customer service to members and team members
  • Maintained a neat and orderly working environment
  • Provided advice, feedback and support to ensure timelines and work quality
  • Assisted visitors, clarified concerns, and settled disputes
  • Processed memberships, applications, and payments via office systems
  • Operated cash registers, managed financial transactions, and ensured drawer reconciliation
  • Maintained safety of the facility according to company policies and procedures
  • Completed work assignments and priorities by using policies, data, and resources
  • Effectively collaborated with managers, co-workers, and other business partners daily

Child Watch Attendant

YMCA
03.2021 - 12.2021
  • Adhered to policies as stated in the Policies and Procedures Manual and Trainings
  • Initiated and maintained open communication regarding positive feedback or concerns with all stakeholders
  • Collaborated with Membership Director to create schedule rotations
  • Assisted in planning and leading daily activities along with emergency plans
  • Filed physical and digital paperwork to ensure efficient operations and compliance
  • Complied with company checks and balances system to maintain a productive environment

Call Center Agent

NVision Eye Center
01.2020 - 08.2020
  • Answered telephone promptly in a polite and professional manner
  • Assisted with office related questions and vetted potential referrals to Ophthalmologist
  • Maintained files and processed referrals in computer system
  • Researched and resolved issues to ensure patient retention and satisfaction
  • Scheduled patients for physicians and practice managers

Education

Bachelor of Science - Human Sciences - Human Development & Family Studies

Stephen F. Austin State University
Nacogdoches, TX
12.2023

Certification - Cosmetology/Esthetics

Trade school TTIOC
San Marcos, TX
12.2022

Skills

  • Microsoft Office – Word, Excel, PowerPoint, Outlook
  • Google Office
  • Efficiently Organized
  • Time Management
  • Effective Communication
  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting
  • Creative

Timeline

Membership Services Rep.

YMCA
02.2023 - 04.2024

Loan Servicing Specialist

Exeter Finance
11.2022 - Current

Customer Service Rep

Sam's Club
03.2022 - 08.2022

Child Watch Attendant

YMCA
03.2021 - 12.2021

Call Center Agent

NVision Eye Center
01.2020 - 08.2020

Certification - Cosmetology/Esthetics

Trade school TTIOC

Bachelor of Science - Human Sciences - Human Development & Family Studies

Stephen F. Austin State University