Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tariana Henderson

Cleveland,Ohio

Summary

Diligent Customer Service Representative with over 7 years of experience in managing customer inquiries and achieving high levels of customer satisfaction. Recognized for strong collaboration skills and a results-oriented approach, with the ability to adapt to evolving business needs. Expertise in active listening and problem-solving, along with proficiency in utilizing CRM software to enhance service delivery and streamline processes. Committed to fostering positive customer relationships and driving team success through effective communication and support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Remote Call Center Agent

The Solutions Center
01.2023 - Current
  • Collaborated with cross-functional teams to streamline communication processes and enhance customer support efficiency through proactive problem-solving
  • Developed creative solutions for unique customer challenges while adhering to company protocols and maintaining professional communication standards
  • Implemented data-driven call routing strategies to optimize response times and enhance first-call resolution rates in customer support operations

Remote Call Center Agent

Sp Data
01.2019 - 06.2023
  • Managed high-volume customer interactions, resolved complex inquiries, and maintained exceptional service standards while consistently meeting performance targets
  • Provided empathetic support to diverse clientele, developed strong rapport with customers, and implemented effective solutions to enhance satisfaction
  • Documented customer interactions meticulously, maintained accurate records, and ensured compliance with data protection protocols
  • Participated in cross-functional team initiatives, shared best practices, and contributed to improving customer service procedures

Cashier/Customer Service Rep

Walmart
01.2015 - 01.2019
  • Managed high-volume transactions while maintaining exceptional customer service standards, resolved complex inquiries, and trained new team members
  • Balanced multiple registers with perfect accuracy, processed diverse payment methods, and maintained organized workspace during peak hours
  • Streamlined checkout procedures, reducing customer wait times while maintaining high satisfaction ratings and transaction accuracy

Assembler/Production

Custom products
01.2014 - 01.2015
  • Utilized technical skills to troubleshoot and resolve assembly issues, maintaining consistent output quality.
  • Assembled custom products with precision, maintaining quality standards and streamlining production workflow while adapting to changing specifications
  • Coordinated with team members to meet production targets, resolve technical challenges, and maintain consistent product quality standards

Education

GED - undefined

Cuyahoga Community College District
Cleveland, Ohio
01.2023

Skills

  • Time Management
  • Team Collaboration
  • Problem Solving
  • Customer Relationship Management
  • Adaptability
  • Customer communications
  • Data entry
  • Typing speed 40 WPM
  • Payment processing
  • Technical support
  • Proficiency in Java Systems
  • Active listening
  • MS Office
  • Skilled multi tasker

Certification

  • Career Readiness Training Certification obtained through Towards Employment in 2019

Timeline

Remote Call Center Agent

The Solutions Center
01.2023 - Current

Remote Call Center Agent

Sp Data
01.2019 - 06.2023

Cashier/Customer Service Rep

Walmart
01.2015 - 01.2019

Assembler/Production

Custom products
01.2014 - 01.2015

GED - undefined

Cuyahoga Community College District

Similar Profiles

CREATE PROFILE