Tarick Cowan
Fairview,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Director of First Impressions
Friday Staffing
Asheville, NC
12.2021 - Current
- Organized files and spreadsheets to simplify staff access or retrieval.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Handled diverse needs for clients in-person, by phone or through email.
- Created fliers, brochures and social media posts to communicate brand objectives.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
Patient Account Representative
Mission Health
Asheville, NC
09.2017 - Current
- Organized and maintained office supplies for efficient team use
- Compared statements against patient files
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Universal Banker
PNC BANK
Asheville, NC
05.2017 - 08.2017
- Balanced daily cash deposits and vault inventory with zero error rate
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Teller
Wells Fargo
Asheville, NC
11.2016 - 05.2017
- Organized, stocked and maintained the teller window area
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Opened accounts with a cross sale products opened
- Handled various accounting transactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Adhered to Wells Fargo security and audit procedures
- Examined checks for identification and endorsement
- Processed treasury, tax and loan payments
- Maintained confidentiality of bank records and client information
- Received regional branch recognition award for outstanding customer service
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
Account Manager
Instinct Marketing
Centennial, CO
01.2014 - 07.2014
- Completed daily outbound calls, up to 8 hours per day
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Negotiated prices, terms of sales and service agreements
- Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Account Manager
Nova Group - Falls Church
VA
06.2013 - 12.2013
- Effectively led a seasoned team of partner managers and account coordinators
- Created sales contacts with on- and off-premise accounts
- Organized joint sales calls with current customers and outside vendors
- Oversaw sales forecasting, goal setting and performance reporting for all accounts
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Trained peers and management team on internal system supports and implementation plans.
Corporate Trainer
Rock Solid Associates
Silver Spring, MD
04.2012 - 05.2013
- Evaluated the effectiveness of training programs and recommended improvements to upper management
- Conducted orientation sessions and organized on-the-job training for new hires
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Trained all incoming sales team members
- Supervised a sales force of 9 sales associates
- Supported the sales team in writing proposals and closing contracts.
Account Executive
F&D Group
Hoboken, NJ
02.2011 - 05.2012
- Wrote, negotiated and finalized sales contracts
- Consistently hit and exceeded sales goals by 20%
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate
- Researched and customized service proposals for clients.
Education
Bachelor of Arts: Business Administration -
Montreat College
Skills
- Exceptional customer service
- Debt and credit
- Problem solving
- Conflict resolution
- Payment processing
- Guest Relations
- Office Equipment Maintenance
- Fee Collection
- Call Handling
- Mail Routing
- Client Relations
Timeline
Director of First Impressions
Friday Staffing
12.2021 - Current
Patient Account Representative
Mission Health
09.2017 - Current
Universal Banker
PNC BANK
05.2017 - 08.2017
Teller
Wells Fargo
11.2016 - 05.2017
Account Manager
Instinct Marketing
01.2014 - 07.2014
Account Manager
Nova Group - Falls Church
06.2013 - 12.2013
Corporate Trainer
Rock Solid Associates
04.2012 - 05.2013
Account Executive
F&D Group
02.2011 - 05.2012
Bachelor of Arts: Business Administration -
Montreat College
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