Tarihya Perkins
Killeen,TX
Summary
Detail-oriented and proactive professional with a strong background in customer service, healthcare coordination, and administrative support. Proven ability to manage complex referral processes, resolve issues efficiently, and maintain high standards of service. Recognized for excellent communication, interpersonal skills, and creative problem-solving. Adept at handling customer inquiries via chat, email, and phone, and skilled in scheduling and documentation.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Oak Street Health
05.2023 - Current
- Collaborate with healthcare providers, specialists, and internal teams to facilitate a smooth referral process and ensure effective patient care.
- Address and resolve issues related to referrals, including insurance concerns, ensuring timely and accurate patient support.
- Manage administrative tasks such as handling phone calls, filing paperwork, and processing referral documentation.
- Consistently meet and exceed referral processing metrics, contributing to a streamlined workflow and improved patient outcomes.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Care Coordinator
One Call Medical Inc.
02.2022 - 05.2023
- Responded promptly to customer needs and resolved issues efficiently, maintaining high-quality deliverables and meeting deadlines.
- Communicated effectively with physicians and patients regarding schedule changes and appointment confirmations.
- Conducted patient interviews to complete case histories and insurance forms, ensuring accurate and comprehensive documentation.
- Coordinated appointment scheduling and managed authorized physician orders across various medical facilities.
- Achieved and often surpassed performance metrics related to case resolution times and customer satisfaction, contributing to operational efficiency.
- Used company software and databases to maintain records of services performed and patient conditions.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Customer Service Representative
Verizon Wireless Customer Service
02.2021 - 02.2022
- Answer any questions or concerns customers may have about their phone bills or services
- Adhered to quality and service standards to support operational goals
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Used phone, chat and email to communicate with customers and answer questions or concerns.
Caregiver
Visiting Angels
12.2019 - 02.2021
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Reported health changes and provided proper documentation to appropriate staff
- Offering safety guidance protection to increase mobility for clients with impaired judgment
- Responded to resident dining needs and assisted with feeding
- Provided proper care and observation of the patient's skin to prevent breakdown.
Customer Service Specialist
The Results Company
01.2020 - 07.2020
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Entered commands and observed system functioning to verify correct operations and detect errors
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Responded to telephone inquiries and complaints following standard operating procedures.
Process Service/Agent
J&L Process
10.2015 - 10.2018
- Built industry relationships to maximize client work opportunities
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Experienced with social media and communications platforms.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Hirschi High School
Wichita Falls, Texas05.2019
Skills
- Accurate Documentation
- Caseload Management
- Scheduling Software
- Insurance Verification
- HIPAA Regulations
- Data entry proficiency
- Pre-authorizations
- Organizational abilities
- Medical terminology knowledge
- Physician Authorizations
- Google Suite Proficiency
- Notetaking and documentation
Timeline
Referral Coordinator
Oak Street Health
05.2023 - Current
Care Coordinator
One Call Medical Inc.
02.2022 - 05.2023
Customer Service Representative
Verizon Wireless Customer Service
02.2021 - 02.2022
Customer Service Specialist
The Results Company
01.2020 - 07.2020
Caregiver
Visiting Angels
12.2019 - 02.2021
Process Service/Agent
J&L Process
10.2015 - 10.2018
High School Diploma -
Hirschi High School
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