Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarik Elgousi

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

30
30
years of professional experience

Work History

General Manager

Pemeco (Agent Of HILTI & JOHN CRANE)
06.2005 - 04.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Key Account Manager

Saad H. Abukhadra (HILTI)
02.1993 - 05.2005
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Facilitated strategic meetings with key decision makers to understand customer needs and develop action plans.
  • Developed and delivered presentations to key customers to position products and services.
  • Analyzed key competitors to respond to competitive threats.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Negotiated and maintained cost-effective contract pricing structures with contractors to produce long term positive return.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Quoted prices, credit terms and other bid specifications.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of purchasing.
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Recorded accurate and efficient records in customer database.
  • Presented professional image consistent with company's brand values.

Technical Sales Engineer

Saad H. Abukhadra (HILTI)
Jubail Industrial Area, Saudi Arabia
02.1993 - 12.1998
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending projects events.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Built relationships with customers to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Quoted prices, credit terms and other bid specifications.

Education

Bachelor of Science - Mechanical Engineering

American University in Cairo
Cairo, Egypt
06.1990

Skills

  • Training and Development
  • Staff Development
  • Coaching and Mentoring
  • Sales Expertise
  • Product Costing
  • Profit and Loss

Timeline

General Manager

Pemeco (Agent Of HILTI & JOHN CRANE)
06.2005 - 04.2023

Key Account Manager

Saad H. Abukhadra (HILTI)
02.1993 - 05.2005

Technical Sales Engineer

Saad H. Abukhadra (HILTI)
02.1993 - 12.1998

Bachelor of Science - Mechanical Engineering

American University in Cairo

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Tarik Elgousi