Proactive and goal-oriented professional with strong problem-solving abilities, willingness to learn, and excellent communication skills.Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Program Manager
Sunshine Communities
02.2022 - Current
Develop, plan, and implement program strategies and activities, ensuring alignment with organizational goals and objectives.
Supervise and train program staff, providing guidance and support for their professional development.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Build and maintain relationships with community members, and other organizations to foster collaboration and support.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Conduct program evaluations, analyze data, and prepare reports to assess program effectiveness and identify areas for improvement.
Coordinate activities across multiple projects within a program, ensuring implementation and achieving program goals.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Manahan
04.2020 - 02.2021
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Monitored project progress, identified risks and took corrective action as needed.
Recruited and oversaw personnel to achieve performance and quality targets.
Case Manager
A Renewed Mind
10.2016 - 02.2019
Evaluate client's needs, circumstances, and resources to develop a comprehensive care plan.
Create, implement, and adjust individualized care plans that address the client's specific needs and goals.
Collaborate with various service providers, including doctors, therapists, and social workers, to ensure seamless and coordinated care.
Track client progress, adjust care plans as needed, and evaluate the effectiveness of services.
Maintain accurate and detailed records of client interactions, assessments, and care plans.
Facilitate communication between the client, service providers, and family members.
Assist clients in accessing community resources and support services.
Case Manager
TASC
11.2013 - 06.2015
Evaluate client's needs, circumstances, and resources to develop a comprehensive care plan.
Create, implement, and adjust individualized care plans that address the client's specific needs and goals.
Collaborate with various service providers, including doctors, therapists, and social workers, to ensure seamless and coordinated care.
Track client progress, adjust care plans as needed, and evaluate the effectiveness of services.
Maintain accurate and detailed records of client interactions, assessments, and care plans.
Facilitate communication between the client, service providers, and family members.
Assist clients in accessing community resources and support services.
Substitute Teacher/Paraprofessional
Lake Erie Academy
09.2008 - 06.2012
Substitute teachers are expected to adhere to the lesson plans provided by the regular teacher, or to develop appropriate plans if none is available.
Maintaining a positive and safe learning environment is crucial, including managing student behavior and ensuring students are engaged and on task.
Taking attendance, grading assignments, and documenting student progress or any issues encountered.
Communicating with the regular teacher about the classroom's status, student progress, and any concerns or issues.
Adhering to school and district policies related to safety, discipline, and procedures.
Being able to adapt to different classroom settings, student needs, and unexpected situations.