Tarik Hafiani
Ypsilanti,Michigan
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am actively seeking job opportunities as a dual major with a strong desire to contribute to a company's growth. With a comprehensive understanding of technology and a willingness to adapt to new environments, I am capable of delivering results both independently and as part of a team.
My ambition lies in excelling in business and IT management, and I am eager to acquire knowledge of new systems to benefit organizations. Known for my diligent work ethic, I take pride in generating innovative ideas while meeting company objectives. I am a quick learner, open to training, and continuously strive for personal improvement. I prioritize leveraging my strengths, maintaining integrity, and adhering to regulations to ensure long-term employment and embrace new learning opportunities.
Thank you for considering my application. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills is eager to secure an entry-level to senior position in business or IT.
Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
IT Mfg. Applications & Infrastructure Specialist
Kyyba - Stellantis Chrysler
06.2022 - Current
- Collaborated with the IT department to develop an infrastructure build-out strategy and outline the project scope.
- Analyzed and maintained system and application performance.
- Restructured old application processes to improve performance and integrity.
- Defined strategic objectives to identify requirements and outcomes.
- Provide technical and project support for plant IFT applications and daily activities for the IFT Complex.
- Assist in supporting corporate IFT-sponsored application integration, change management, incident management, and problem resolution.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Met manufacturing objectives while minimizing lost production caused by IFT-related issues.
- Interface with the IFT team, manufacturing engineering, production control, and the local union to provide line of business support.
- Offer day-to-day production support for IFT systems, manufacturing, and IFT launch activities and upgrades.
- Provide First-Level Support for Mission-Critical Plant Applications, Demonstrating Functional Knowledge of All Plant Applications Used by Local Plants
- Exhibit proficiency in troubleshooting system issues and configuring applications and application access.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- maintained a flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Led server infrastructure development, quality assurance, staging, and production systems.
- Diagnosed and resolved hardware and software issues.
- Collaborated with the IT department to develop an infrastructure build-out strategy and outline the project scope.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Display self-reliance and consistently surpass workflow requirements.
- Prioritize and organize tasks effectively to meet service goals efficiently.
- Collaborate with team members and customers to identify effective solutions and enhance operations.
- Promote constructive communication among team members.
- Handle delegated tasks, plan delivery routing, manage team workflows, and drive promotional initiatives.
- Monitor performance using KPIs and metrics, incorporating feedback from audits and project management.
- Conduct employee observations, document findings, and address areas of deficiency through root cause analysis.
- Build robust operational teams that meet process and production demands while maintaining safety standards.
- Perform physically demanding work, including lifting, carrying, and moving heavy objects.
IT Hardware Technician
Assurant
04.2021 - 10.2021
- Maintained detailed documentation through all phases of development, testing, and analysis to enhance organizational productivity.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications, and proper testing methods.
- Resolved customer issues through expert phone, tablet, and consumer electronics repairs.
- Engaged with customers to assess their device needs, ensuring exceptional service and satisfaction.
- Utilized advanced tools and processes for efficient smartphone diagnostics and repairs.
- Consistently exceeded key performance objectives, including service and repair metrics.
- Managed repair inventory, including new parts, inventory recording, and parts tracking.
- Successfully completed technical and non-technical coursework, including device certifications and required skill certifications, within specified time frames.
- Proficient in installing new operating systems on phones, tablets, and laptops.
- Conducted thorough checks on cell phones to detect signs of fraud and ensure compatibility with refurbishment processes.
- Installed, set up, and repaired devices and system components, ensuring optimal functionality.
- Continuously applied quality improvement methodologies to enhance work processes.
- Collaborated effectively with diverse coworkers to achieve team goals and address product- and service-related issues.
- Prioritized and organized tasks to efficiently achieve service goals and meet customer expectations.
- Demonstrated expertise in performing complete phone erasures, factory resets, debugging problems, and refurbishing devices.
- Proficient in removing damaged components, assessing faults, and replacing them with new parts, ensuring the highest quality repairs.
- Authored detailed functional specifications for development hardware components.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Configure hardware, devices, and software to set up workstations for employees.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures to support action consistency.
- Removed malware, ransomware, and other threats from smartphones.
IT Helpdesk Technician
Stefanini IT Solutions
02.2020 - 01.2021
- Analyze issues to identify troubleshooting methods needed for quick remediation.
- I walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Installed software and performed hardware modifications, ensuring the smooth operation of computer systems.
- Provided IT support to non-technical personnel within the organization, offering clear and straightforward assistance.
- Resolved customer issues with professionalism and courtesy, maintaining a high standard of customer service.
- Identified and resolved technical issues using diagnostic tools and conducted research to address customer concerns.
- Collaborated closely with team members to meet or exceed customer service requirements.
- Demonstrated proficiency in Python, Adobe Photoshop, Microsoft Excel, Microsoft PowerPoint, and other relevant software.
- Displayed excellent time management skills to handle multiple tasks efficiently.
- Managed customer service databases, reviewed technical documentation, and utilized ticketing systems for efficient action management.
- Created and configured user accounts, reset passwords, and managed server and file management software access.
- Employed de-escalation techniques and provided positive customer support in challenging situations.
- Assisted customers with various technical issues through email, live chat, and telephone channels.
- Supported customers with online billing, access, and account-related concerns.
- Conducted research and resolved problems and inquiries on multiple computer systems and databases.
- Provided regular updates to customers on issue resolution progress and estimated resolution times.
- Escalated support cases to higher levels when necessary resources were insufficient to resolve the issues.
- Troubleshooted and resolved data connectivity issues by rebooting hardware.
- Delivered both local and remote Tier 3 IT support for hardware and software to company personnel.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Maintained accurate records, logs, and lifecycle documentation of work requests.
- Managed an average of three inbound and outbound technical support calls.
- Assisted online users through live chat, web conferences, and phone to resolve software and system-related issues.
- Collaborated with customer service supervisors daily to address customer concerns.
- Developed effective workarounds and resolutions for IT-related problems, ensuring smooth operations for the organization.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshooted errors.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted with updating technical support best practices for use by the team.
- Diagnosed and troubleshot hardware, software, and network issues.
- Researched product and issue resolution tactics to address customer concerns.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
IT Systems Coordinator Assistant
TEKsystems Contract
01.2020 - 01.2020
- I worked with my supervisor to assess my needs and determine the best course of action.
- Managed filing systems for electronic and hard-copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for the facility.
- Assisted in the installation of technology equipment at multiple Meijer store locations, including desktops, mice, Ethernet cables, A/V cords, power cords, and wired and wireless keyboards.
- Supported the installation of printers, ensuring seamless wireless or wired connectivity with desktop computers.
- I collaborated closely with the systems coordinator to remove hard drives from pharmacy computers and performed Windows operating system installations on all computers throughout the Meijer store.
- I worked under the supervision of the Meijer IT systems coordinator, ensuring tasks were completed efficiently and according to established procedures.
- Maintained a comprehensive list of installed computers to track their status and progress, facilitating efficient maintenance and troubleshooting.
- Managed various hardware components, including printers, systems, laptops, and desktops, ensuring their proper functionality.
- Maintained detailed logs and handled administrative paperwork to document tasks and responsibilities, ensuring accurate record-keeping.
- Coordinated daily activities and assessed inventory requirements at a TekSystems personnel facility, contributing to efficient operations.
- Collaborated with a supervisor to evaluate company needs, develop plans, and determine appropriate courses of action, optimizing technology deployment.
- Demonstrated reliability and consistently met deadlines by providing thorough and in-depth news coverage.
- Conducted double checks of orders and installation requests to ensure accuracy, prevent potential issues, and ensure smooth technology deployments.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- collected and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Inventoried and ordered office supplies to maintain the availability of products.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
Technical Assistant
Clover Computers
02.2011 - 06.2012
- Collected, organized, and distributed technical documentation.
- Provided technical guidance and support to team members.
- Updated supervisor on the status of projects.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Provided computer cleaning, diagnosis, and repair services to clients, ensuring their systems were in optimal working condition.
- Expertly repaired PSL consoles, laptops, iPhones, and Android devices, offering cost-effective solutions when repairs were not feasible.
- Demonstrated strong technical proficiency by installing operating systems such as Windows and macOS, as well as performing data backups to ensure a smooth transition.
- Utilized advanced tools like the Windows 6 tool to install software from a universal serial bus device and boot Windows onto desktop computers, streamlining the software installation process.
- Conducted thorough analyses of computer issues, identifying and implementing tailored fixes for each individual system, resulting in reliable and efficient repairs.
- Provided valuable guidance to customers on system specifications and recommended upgrades when necessary, enhancing their computing experience.
- Managed administrative paperwork meticulously, ensuring the efficient completion of assigned tasks and accurate documentation of work performed.
- I liaised with customers, communicating and resolving problems and concerns.
- Increased customer service success rates by quickly resolving issues.
- Updated supervisor on the status of projects.
- Installed technical hardware and software in a deskside support environment.
- Repaired hardware infrastructure using hand tools and components
- Set up and configure desktop computers, peripherals, and accounts, assigning appropriate security levels.
- Transferred computer files between programs.
- Recorded information surrounding system failures to assist future rebuilds.
- Reviewed product-specific resources to determine optimal implementation.
- Maintained knowledge base regarding equipment warranties and repair needs.
- Researched common technology performance issues to assist with diagnoses.
- Implemented system upgrades to help mitigate vulnerabilities.
- Assisted clients with their daily living needs to maintain self-esteem and general wellness.
- I followed detailed directions from management to complete daily paperwork and computer data entry.
Education
BBA - Business Administration
12.2021
Professional Education:
- Bachelor of Business Administration (BBA)
- Computer Information Systems (CIS), also known as Business Information Systems
Academic Distinctions:
- I earned the highest level of advanced business degree, graduating with a BBA.
- I possess diverse orientations and strengths acquired during my college education.
Degrees and Certificates:
- Degrees and certificates have been successfully completed and are available for reference.
Associate of Science - Computer Information Systems
05.2017
Professional Education and Achievements:
- Advanced Certificate in Python Programming
- Associate in Science in Information Systems: Programming in C++
- Certificate in Business Skills
Academic Distinctions:
- Consistently recognized as an Honor Student
- Recipient of the Dean's List honors for academic excellence from December 2015 to December 2016.
Scholarship Awards:
- Proud recipient of the Foundation Scholarship, awarded on multiple occasions in recognition of academic achievement and dedication to learning.
High School Diploma -
04.2015
Skills
- Technical Proficiency:
- Cognos Impromptu
- System Design and Implementation
- Cloud Strategy
- Infrastructure Maintenance
- Monitoring Tools
- Hardware Virtualization
- Information Architecture
- Network Integration
- Infrastructure Components
Problem Solving and Innovation:
- IT Collaboration
- System Performance Evaluation
- Infrastructure Projects
- IT Department Support
- Infrastructure Optimization
- Programming Skills
- Diagnostic Tools
- Incident Response
- Knowledge Base
- User Technical Assistance
- Component Replacements
- Addressing Software
- Conceptual Design
- Hardware and Software Monitoring
- New Installations
- Client Requirements
- Problem Resolution
Management and Efficiency:
- Mobile Device Management
- Customer Acquisition
- Technical Specifications
- Operational Improvements
- Router Installation and Optimization
- Set Up Applications
- Workflow Efficiency
- Enterprise Technology
- Management Information Systems
- Information System Analysis
- Compliance Training
- Reliable and Consistent
- Conflict Resolution
Software and Technology Skills:
- IOS
- Samsung Repair
- IOS Repair
- Data Mining
- Content Creation
- Empathy and Patience
- Media Production
- Workflow Planning
- Administration
- Assertiveness
- Microsoft Power BI
- Machine Learning
- Business Analysis
- Microsoft Applications
- Computer Literacy
- Microsoft Azure
Communication and Soft Skills:
- Effective Team Player
- Strong Communication
- High Motivation
- Fast Learner
- Organizational Excellence
- Initiative and Problem-Solving
- Attention to Detail
- Complex Problem Solving
- Creative Problem Solving
- Effective Time Management
- Leadership
- Adaptability
- Customer Service
- Ability to Work Under Pressure
- Continuous Improvement
- Customer Satisfaction
- Performance Improvement
- Production Work
Accomplishments
- Project Leadership: Led a cross-functional team in the successful implementation of a critical IT project, resulting in a 20% increase in system efficiency and a 15% reduction in operational costs.
- Cost Savings Initiative: identified and implemented cost-saving measures in IT infrastructure, resulting in annual savings of $100,000 while maintaining or improving service quality.
- Process Improvement: Streamlined business processes by introducing automation solutions, reducing manual tasks by 30%, and enhancing overall workflow efficiency.
- Security Enhancement: Implemented robust cybersecurity measures that protected the company's data and systems, resulting in zero security breaches over two years.
- Client Satisfaction: Achieved a 95% client satisfaction rate by providing exceptional IT support, resolving technical issues promptly, and improving the overall client experience.
Additional Information
"Passionate about the dynamic intersection of technology, business, and artificial intelligence, I am deeply interested in the evolving landscape of AI technologies. As an AI enthusiast, I find joy in exploring and transcribing the intricate nuances of artificial intelligence. Additionally, my enthusiasm extends to the realm of business AI, where I actively engage in AI consulting to unlock innovative solutions and drive strategic decisions.
My creative side thrives in website development, where I enjoy crafting digital experiences that seamlessly blend aesthetics and functionality. I am dedicated to staying at the forefront of emerging technologies and leveraging them to create cutting-edge web solutions.
In summary, my interests encompass a diverse spectrum, from the intricacies of AI to the artistry of website development, all driven by a strong passion for technology and business innovation."
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Mfg. Applications & Infrastructure Specialist - Kyyba - Stellantis Chrysler
06.2022 - Current
IT Hardware Technician - Assurant
04.2021 - 10.2021
IT Helpdesk Technician - Stefanini IT Solutions
02.2020 - 01.2021
IT Systems Coordinator Assistant - TEKsystems Contract
01.2020 - 01.2020
Technical Assistant - Clover Computers
02.2011 - 06.2012
Eastern Michigan University - BBA, Business Administration
Washtenaw Community College - Associate of Science, Computer Information Systems
Lincoln Senior High-School - High School Diploma,
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