TARIK JAMES

• Founded and led a competitive youth basketball program focused on athlete development, operational excellence, and community engagement.

• Built strategic partnerships and sponsorships that increased program visibility and fundraising opportunities.

• Implemented player analytics systems that improved coaching decisions and athlete performance.

• Developed and mentored young athletes, fostering leadership, resilience, and long-term program retention.

• Redesigned admissions workflows, improving client engagement and creating a more seamless intake experience.

• Implemented digital documentation processes that increased data accuracy and operational efficiency.

• Partnered with clinical teams to streamline transitions of care and improve patient satisfaction.

• Leveraged market and referral trend analysis to expand outreach efforts and diversify admissions sources.

• Led staff development initiatives that strengthened onboarding effectiveness and elevated client experience metrics.

• Directed daily operations of an adult SMI outpatient behavioral health clinic serving a large patient population while leading a team of 60+ employees and 13 direct reports.
• Supervised 13 direct reports, consisting of 4 psychiatrists, 1 clinical director, 4 psychiatric nurses, and 4 clinical coordinators, and over 50 indirect clinical staff members.
• Coached direct reports on motivational interviewing skills and trained out new changes within the patient care system when needed.
• Led workforce planning, talent management, performance improvement initiatives, and regulatory compliance while managing department budgets and resource allocation.
• Met with CEO and was asked to train out the successful management ideas with the other struggling clinics; Save the company $75,000 in sanctions as all 4 clinics were meeting metrics within a 5-month span.
• Directed staff training, boosting onboarding speed and clinic efficiency.
• Spearheaded the clinic from an underperforming 37% in contact and assessment/service plan metrics monthly to meeting all metrics at 87% monthly in a 7-month span; Continued to meet metrics for the next 3 years monthly.
• Improved staff retention from 21% to 81% by end of 1st employment year.; Highest rating for company.
• Created processes for home visit completion we named the “Dream Team”; A select group of case managers to obtain home visit completion set by geo-mapping clients and scheduling time according to their route given.
• Created a process for Assessment/Service plan completion called the “Writer’s Guild” that completed clients paperwork in scheduled 2-hour blocks.
• Implemented a rotating schedule of case managers posted in the clinic lobby. Able to complete any outstanding paperwork; Set up services for clients as they came in to see their Provider; Helped the clinic to ensure monthly contact guidelines set by the RBHA were attained.
• Evaluated performance metrics in an Excel Spreadsheet that helped Identified workflow inefficiencies for the clinic and each clinical team. Resulted in substantial improvements in service delivery.
• Employee satisfaction scored at a 97 percentile, the highest rate yearly for 7 years running.
• Coached direct reports on motivational interviewing skills and trained out new changes within the patient care system.

• Led multidisciplinary teams to improve patient outcomes and increase client satisfaction through targeted treatment planning.

• Streamlined intake processes, reducing wait times and improving access to care.

• Developed a digital patient monitoring system that improved follow-up care and patient engagement.

• Expanded community partnerships and referral networks, increasing access to behavioral health services.

• Led therapeutic activities, enhancing participant engagement and compliance.
• Facilitated staff development, improving intervention strategies and team effectiveness.
• Coordinated IEP meetings, ensuring personalized support and improved communication.
• Analyzed participant data to refine intervention methods, ensuring targeted support and increasing overall program efficacy.
• Implemented data-driven interventions, achieving measurable improvements in outcomes.
• Maintained accurate records, ensuring compliance and enhancing service delivery.
• Coordinated with multidisciplinary teams to optimize treatment strategies, enhancing overall effectiveness and fostering a unified approach to participant care.

• Managed a caseload of 40+ clients while consistently exceeding performance targets and service expectations.

• Introduced a real-time case tracking system that increased operational efficiency and improved proactive client support.

• Advocated for client needs and successfully addressed critical service gaps through collaborative resource coordination.

• Coordinated IEP development and multidisciplinary collaboration to improve educational outcomes for students with diverse learning needs.
• Implemented data-driven interventions that increased student engagement and academic performance.
• Introduced assistive technology tools that improved accessibility and enhanced classroom instruction.
• Mentored new educators and promoted evidence-based teaching practices.