Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tarik Robinson

Newark,CA

Summary

Dynamic IT professional with extensive experience at Stanford Healthcare, excelling in device management and user support. Proven problem-solver with expertise in JAMF and Intune, delivering exceptional customer service. Adept at training new employees and ensuring compliance with data security standards, fostering a collaborative team environment. Eager to leverage skills for impactful contributions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Service Desk Agent

Stanford Healthcare
Newark, CA
02.2021 - Current
  • Facilitate remote and on-site support for end users and patients across the entire Stanford network.
  • Manage mobile devices and computers using JAMF and Intune.
  • Configure devices to align with company management standards, ensuring compliance.
  • Install and uninstall programs on devices as necessary.
  • Map printers to computers to ensure efficient printing capabilities.
  • Utilize administrative rights to manage user account access effectively.
  • Train and assist with the onboarding of new employees.
  • Support device retirement and data transfer for offboarding of users.
  • Support the management and use of PHI, PII data.
  • Implement and maintain device encryption.
  • Utilize DHCP to manage, add, and remove devices from the network.
  • Provide solutions and collaborate with the team.

IT Support

Martinizing Dry Cleaners
Alameda
03.2018 - 01.2021
  • Managed devices and applications using JAMF mobile device management software.
  • Performed data backups for end users to ensure information security.
  • Supported asset management for computers and iPhones to maintain inventory accuracy.
  • Installed, configured, and troubleshot printers, ensuring optimal functionality.
  • Resolved user issues for Windows and Mac systems both on-site and remotely.
  • Assisted in setting up audio-visual rooms with Zoom and Microsoft Teams technology.
  • Managed user accounts through Active Directory to streamline access control.

Education

Some College (No Degree) - Applied Sciences

Diablo Valley College
Pleasant Hill, CA

Skills

  • Customer/user service excellence (in person and remote)
  • Verbal and written communication
  • Collaborative/Team player
  • Quick learner
  • Self-motivated and eager to grow
  • Problem-solving expertise
  • Device management (JAMF, AirWatch, Intune)
  • Backup and restore management (Druva, CrashPlan)
  • Proficient in Mac and Windows software
  • Able to adapt to environment and workflow changes

Certification

  • Network+, Comptia - 2025
  • Technical Support Fundamentals, Google - 2021

Timeline

Sr. Service Desk Agent

Stanford Healthcare
02.2021 - Current

IT Support

Martinizing Dry Cleaners
03.2018 - 01.2021

Some College (No Degree) - Applied Sciences

Diablo Valley College

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Tarik Robinson