Tarika Campbell
Houston,Texas
Summary
Dedicated and empathetic customer service representative with a proven track record of delivering exceptional service and resolving issues. Customer service specialist with strong negotiation and problem-solving skills. Experience in managing claims, facilitating resolutions, and enhancing customer satisfaction through proactive communication and efficient recovery processes.
Overview
18
18
years of professional experience
Work History
Claims Representative
Subroclaims®
San Jose, California
02.2024 - Current
- Make outbound calls to recover funds on insurance claims
- Negotiate payment resolutions with claimants and third parties
- Investigate problem claims and recommend next steps
- Review claimants’ financial situations to determine ability to pay
- Follow up on coverage, billing, and correspondence
- Maintain high levels of customer service for both insurance carriers and their clients
Customer Service Representatives
Elwood Staffing CEVA
Houston, Texas
05.2021 - 01.2024
- Coordinated delivery appointments to enhance customer satisfaction and ensure timely service.
- Responded to inbound calls, chats, and emails to address customer needs and improve overall service experience
- Promptly responded to customer queries via email, chat, phone
- Identified common problems and escalated them to management with suggestions for improvement.
- Dispatched drivers to meet daily delivery needs for company customers.
Customer Service Representatives
C&T Racing Fabrication
Houston, Texas
12.2008 - 04.2021
- Performed various administrative tasks in office environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered phone calls and emails to provide information, resulting in effective correspondence.
- Managed customer accounts to ensure accurate billing and payment processing.
- Collected on overdue payments through phone calls and email communications.
Education
High School - Diploma
Girls And Boys Preparatory Academy
05-2001
Skills
- Claims processing
- Payment collection
- Settlement negotiation
- Skip tracing
- Data entry
- Customer service
- Multitasking
- Time management
- Attention to detail
- Problem solving
- Negotiation skills
- Payment processing
- Credit and collections
- Call center experience
Timeline
Claims Representative
Subroclaims®
02.2024 - Current
Customer Service Representatives
Elwood Staffing CEVA
05.2021 - 01.2024
Customer Service Representatives
C&T Racing Fabrication
12.2008 - 04.2021
High School - Diploma
Girls And Boys Preparatory Academy