Tarika Shunte Campbell
Houston,Texas
Summary
Dedicated and empathetic customer service representative with a proven track record of delivering exceptional service and resolving issues.
Overview
16
16
years of professional experience
Work History
Claims Representative
Subroclaims®
San Jose, California
02.2024 - Current
- Answer incoming calls from customers; take information down and make notes into the database
- Make outbound calls; gather information (i.e. email address, type of insurance etc.)
- Collection calls/ Discuss payment options/schedule
- Skip tracing-research information on customer (i.e. current address, phone number, email etc.)
Customer Service Representatives
Elwood Staffing CEVA
Houston, Texas
06.2021 - 02.2024
- Promptly responding to customer queries via email, live chat, video, phone, and social media channels
- Scheduling delivery appointments
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible in a courteous and efficient manner
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered inbound calls, chats and emails to facilitate customer service
Customer Service Representatives
C&T Racing Fabrication
Houston, Texas
01.2009 - 05.2021
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Familiarizing yourself with new products and services as they are introduced
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Education
High School - Basic Studies
Girls and Boys Preparatory Academy
Houston, Texas05.2001
Skills
- Claims processing
- Customer service
- Skip tracing
- Payment collection
- Conflict resolution
- Data entry
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Negotiation skills
- Settlement determinations
- Data entry software
- Problem-solving abilities
Timeline
Claims Representative
Subroclaims®
02.2024 - Current
Customer Service Representatives
Elwood Staffing CEVA
06.2021 - 02.2024
Customer Service Representatives
C&T Racing Fabrication
01.2009 - 05.2021
High School - Basic Studies
Girls and Boys Preparatory Academy
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