Summary
Overview
Work History
Education
Skills
Timeline
Generic

TARIKU WERKE

Las Vegas,NV

Summary

Dynamic Customer Service and Operations Manager at Awash International Bank SC, recognized for enhancing operational efficiency and driving revenue growth. Expert in asset management and team leadership, I successfully reduced costs while fostering a collaborative workplace culture, leading to improved employee engagement and optimized service delivery.

Service and operations professional with strong background in managing end-to-end service delivery and operational efficiency. Renowned for focus on collaborative teamwork and achieving results. Reliable and adaptable, with skills in process improvement and team leadership.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Customer Service and Operations Manager

Awash International Bank SC
04.2015 - 04.2025
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
  • Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
  • Reduced operational costs through effective resource management and budget control.
  • Collaborated closely with sales teams to identify upsell opportunities, driving additional revenue generation from existing customers.
  • Increased employee engagement through regular performance reviews, feedback sessions, and targeted professional development opportunities.
  • Optimized workflow efficiency by developing and implementing standard operating procedures.
  • Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
  • Implemented strategic plans for business growth, leading to increased revenue and profitability.

Education

Bachelor of Arts - Business Management

Adama University
Adama Ethiopia
07-2007

Skills

  • Operational efficiency
  • Scheduling management
  • Asset management
  • Workforce planning
  • Business continuity
  • Service delivery
  • Customer service
  • Team leadership
  • Management
  • Customer relationship management
  • Operations management
  • Client relationships

Timeline

Customer Service and Operations Manager

Awash International Bank SC
04.2015 - 04.2025

Bachelor of Arts - Business Management

Adama University
TARIKU WERKE