Tarina McGuire
Cincinnati,Ohio
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
20
20
years of professional experience
Work History
Advancement Manager of Annual Giving and Events
CHNK Behavioral Health
01.2024 - 08.2024
- Led successful fundraising breakfast with 250+ attendees, including city officials, donors, and professionals.
- Secured over $80,000 in sponsorships and ensured fulfillment of sponsorship benefits
- Coordinated internal company pride celebration and managed external participation in Northern Kentucky pride celebrations
- Facilitated 3 new partnership opportunities within education and health/wellness sectors, benefiting both employees and clients
- Successfully launched and managed annual appeal campaign
- Collaborated with database manager to identify and address key inefficiencies in Raiser's Edge, optimizing fundraising potential
- Worked closely with community board to plan and execute fundraising and networking events
- Fostered trusting relationships with board members, opening doors to their extensive networks of potential donors
- Led community board in strategic planning for networking and one-on-one sessions to uncover potential donors, experts, members, and volunteers
- Developed sponsor-centric approach to engage partners, forging mutually beneficial relationships and deepening connections
- Executed timely and effective event planning and management for various organizational initiatives
Development Coordinator of Events and Donor Relations
Planned Parenthood Southwestern Ohio
05.2015 - 02.2023
- Provided comprehensive information on preventive care and reproductive health education, while facilitating access to internal and external resources for low-income patients
- Developed and disseminated fundraising and marketing campaign materials to over 5,000 current and potential donors, both internally and externally
- Implemented targeted outreach campaigns to cultivate new donors and expand supporter base
- Engaged in diverse public forums, including online webinars and community events, fostering balanced dialogue with both supporters and opponents of Planned Parenthood
- Raised over $150,000 annually through events, sponsorships, and programmatic fundraising initiatives for preventive care and abortion access
- Generated over $20,000 through direct mail marketing campaigns supporting reproductive health education, Ohio Center for Sex Education, and Camp Mee Youth Summer Camp
- Secured over $5,000 annually via digital and online fundraising campaigns
- Orchestrated annual donor recognition brunch, managing budgeting, organization, and execution
- Spearheaded the month-long Community Shares Fundraising Campaign
- Pioneered the Corporate and Business Circle initiative, developing comprehensive sponsorship packages for local businesses and collaborating with Marketing to showcase on ppswo.org
- Played a key role in establishing DEI initiatives, policies, and resource groups; facilitated POC employee resource group and DEI Committee
- Partnered with external DEI firm to create mission statements and by-laws for local and nationwide Planned Parenthood affiliate Employee Resource Groups
- Coordinated cross-departmental collaboration for strategic planning, event feasibility studies, theme development, and budgeting
- Cultivated and maintained strong relationships with donors, non-profit organizations, and businesses across Southwest Ohio, particularly in Cincinnati and Dayton
- Established positive rapport with staff across all departments, including contact center, health center, administration, development, and executive leadership
Provider Claims Processor
Humana
01.2011 - 06.2014
- Efficiently managed high-volume calls from diverse employer groups, providing prompt and accurate assistance
- Facilitated seamless healthcare delivery by supporting providers with authorizations, claims processing, and error resolution
- Conducted proactive outreach to hospitals to resolve plan benefit inquiries, ensuring clear communication and understanding
- Expertly re-processed complex claims, including Grievance and Appeals and coordination of benefits cases
- Served as a key Subject Matter Expert (SME) for new-hire training, instrumental in onboarding and knowledge transfer
Customer Banking
US Bank Corp
09.2007 - 01.2011
- Expertly managed diverse customer interactions, including inquiries, complaints, billing issues, and service requests, consistently delivering high-quality customer service
- Demonstrated strong conflict resolution skills by de-escalating tense situations, rebuilding customer trust, and crafting tailored solutions to complex problems
- Collaborated effectively with cross-functional teams in accounting, field services, new business operations, and consumer affairs, enhancing overall operational efficiency
- Expanded skill set to include internet banking, showcasing adaptability and commitment to professional growth
- Recognized as a primary mentor and trainer for both new and established employees, regularly handling challenging calls and serving as the go-to resource for team members
- Maintained up-to-date knowledge of high-risk policies and procedures, ensuring compliance and best practices in customer interactions
- Implemented and maintained robust quality control and customer satisfaction tracking systems, continuously identifying and implementing service improvements
- Led monthly team meetings and daily briefings, fostering a culture of communication and continuous improvement
- Received official commendations for initiative, enthusiasm, tenacity, persuasiveness, customer focus, and dependability in performance evaluations
Customer Service Rep
FACS GROUP
01.2005 - 08.2007
- Managed credit limit adjustments for co-brand Visa cards in the credit granting department, demonstrating strong analytical and decision-making skills
- Efficiently handled customer follow-ups, callbacks, order placements, and dispute resolutions, ensuring high customer satisfaction
- Successfully opened new internal and Visa credit card accounts for Macy's and Bloomingdale's, contributing to company growth
- Served as a key resource in the question queue, providing expert assistance to colleagues on account-specific inquiries while consistently meeting call quota targets
- Played an instrumental role in new hire training for customer service and credit granting departments, facilitating smooth onboarding processes
Skills
- Contract Management
- Expense Tracking
- Verbal and written communication
- Key Performance Indicators
- Brand Management
- Lead Generation
- Time Management
- Team Leadership
- Strategic Planning
- Public speaking
- New hire training and employee onboarding
- Networking
- Event Planning, coordination, and execution
- Fundraising
- Direct mail fundraising
- Digital fundraising
- Marketing collaboration
- Event sponsorship curation
- Video production
- DEI principles integration
- Donor relations
- Healthcare policy
- Advocacy
Toolsandtechnology
- Windows
- Word
- Excel
- EHR
- Donor Perfect
- Donor Drive
- Asana
- Salesforce
- Raiser’s Edge
- Basecamp
- Gantt
Training
- Association of Fundraising Professionals, Cincinnati, Ohio
- New Faces of Fundraising, Cincinnati, Ohio
Mentorship
Professional Development and Mentorship
- Engaged in ongoing mentorship with Kersha Deibel, former CEO of Planned Parenthood SW Ohio and current Advisor to Alexis McGill Johnson, CEO of Planned Parenthood Federation of America
- Gained insights into non-profit leadership and strategic decision-making
- Developed skills in organizational management and policy advocacy
- Received guidance from Susan Berliant, Vice President of Development at Planned Parenthood Southwest Ohio
- Enhanced fundraising strategies and donor relationship management skills
- Improved understanding of development operations in non-profit healthcare
- Participated in informal mentorship programs with various professionals in Marketing, Communications, and Strategic Partnership areas
- Expanded network and gained diverse perspectives on relevant industry trends/practices
- Cultivated skills in marketing, advertising, brand activations, and more
Key Skills Developed Through Mentorship:
- Strategic planning for non-profit organizations
- Fundraising and donor relations
- Healthcare policy and advocacy
- Leadership in mission-driven environments
Timeline
Advancement Manager of Annual Giving and Events
CHNK Behavioral Health
01.2024 - 08.2024
Development Coordinator of Events and Donor Relations
Planned Parenthood Southwestern Ohio
05.2015 - 02.2023
Provider Claims Processor
Humana
01.2011 - 06.2014
Customer Banking
US Bank Corp
09.2007 - 01.2011
Customer Service Rep
FACS GROUP
01.2005 - 08.2007
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