Tarina Russell
Newport Beach,CA
Summary
Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
01.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
Food and Beverage Supervisor
Nugget Casino
10.2018 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Bartender
Brix Omaha
04.2015 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Server
Omaha Prime Restaurant
Omaha, NV
10.2010 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - Public Speaking
Metro Community College
Omaha, NESkills
- Order Accuracy
- Train Employees
- High-Volume Dining
- Cash Handling
- Wine Service
- Sales Expertise
- Suggestive Selling
- Menu Memorization
- Dining Customer Service
- Food and Beverage Pairings
- Wine Pairings
- White Glove Service
- Hospitality Service Expertise
- Server Training
- Menu Presentation
Certification
TAM certified
Timeline
Server
Olive Garden Restaurant
01.2021 - 08.2023
Food and Beverage Supervisor
Nugget Casino
10.2018 - 03.2020
Bartender
Brix Omaha
04.2015 - 09.2018
Server
Omaha Prime Restaurant
10.2010 - 07.2015
Associate of Arts - Public Speaking
Metro Community College
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