Tarion Middleton
Arlington,TX
Summary
Experienced Customer Service Representative brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
After-School Program Leader
LCG
Arlington, TX
03.2023 - Current
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Planned, arranged, and led field trips to various to allow for discovery learning.
- Trained and supervised 6 to 15 site staff.
- Created fun, age-appropriate activities for school-age children.
- Facilitated student recruitment and registration at back-to-school nights and drop-in care events for 176 children.
- Evaluated program effectiveness through regular assessments, adjusting content and approach based on feedback from students, parents, and staff
- Communicated with parents to encourage active parental participation in education.
- Implemented student safety measures across program to minimize accidents.
- Achieved 100 percent on weekly parent satisfaction survey.
Customer Service Representative
New York Times
Dallas, TX
03.2020 - 07.2023
- $Increased company's sales revenue from $1 million to $2.5 million in one year.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers with conversion rate of 75 percent.
- Answered customer telephone calls promptly to avoid less than 2 percent on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Customer Service Representative Lead
Cinemark
Dallas, TX
08.2020 - 03.2022
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Managed over 75 customer calls per day day.
- Evaluated staff performance and provided feedback to improve customer service delivery by 92 percent.
- Created reporting systems to track customer service performance and improve insight.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated loyal member base through events and promotion of members-only services.
- Increased first-call resolution rates through targeted coaching sessions focused on active listening skills for team members.
Education
High School Diploma -
Winfree Academy
North Richland Hills, TX06.1995
Skills
- Social Development
- Activity Coordination
- Parent Communication
- Budget Requests
- Recruiting and Hiring
- Federal, State, and Local Regulations Adherence
- Billing Coordination
- First Call Resolution
- Inbound Customer Service
- Membership Processing
- Needs Assessments
Timeline
After-School Program Leader
LCG
03.2023 - Current
Customer Service Representative Lead
Cinemark
08.2020 - 03.2022
Customer Service Representative
New York Times
03.2020 - 07.2023
High School Diploma -
Winfree Academy
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