Tariq Alkhatib
Fairfax,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
TD Bank
12.2015 - Current
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Set schedule for tellers and customer service representatives.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assigned job roles and oversaw performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
MBA - Business Administration
University of Maryland Global Campus
Adelphi, MD03.2023
Skills
- Administrative Support
- Staff Evaluations
- Phone Inquiries
- Policy Updates
- Motivational Techniques
- Customer Loyalty
- Branch Management
- Compliance Management
- Office Supplies and Inventory
- Training and Leadership
- Operational Efficiency
- Employee Relationships
- Administration and Operations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Branch Supervisor
TD Bank
12.2015 - Current
MBA - Business Administration
University of Maryland Global Campus