Tariq Alkhatib
Fairfax,VA
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Branch Supervisor
TD Bank
12.2015 - 04.2023
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Set schedule for tellers and customer service representatives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
MBA - Business Administration
University Of Maryland Global Campus
Maryland05.2023
Skills
- Manage Cash Flow
- Regulatory Compliance
- Loan Product Expertise
- CRM Tracking
- Workflow Schedules
- Vault Audits
- Staff Management
- Government Rules and Regulations
- Client Relationship Management
- Operations Management
- Excellent Team Leadership
- Cost and Budget Analysis
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - Current
Branch Supervisor
TD Bank
12.2015 - 04.2023
MBA - Business Administration
University Of Maryland Global Campus
Similar Profiles
Pamela D. LansberryPamela D. Lansberry
BSA/AML Compliance Manager at Summit Community Bank aka Burke and Herbert BankBSA/AML Compliance Manager at Summit Community Bank aka Burke and Herbert Bank
Savana KincerSavana Kincer
Customer Service Teller at Burke and Herbert BankCustomer Service Teller at Burke and Herbert Bank
NIMRA IFTIKHARNIMRA IFTIKHAR
Item Processing Specialist at BURKE AND HERBERT BANKItem Processing Specialist at BURKE AND HERBERT BANK