Tariq Alkhatib
Fairfax
Summary
A highly skilled and results-driven banking professional with 10 years of experience in branch operations, team leadership, and business development. Proven ability to drive sales by 20%, improve operational efficiency by 15%, and foster strong customer relationships. Expertise in strategic planning, risk management, and regulatory compliance. Committed to continuous professional growth and contributing to the success of financial institutions through operational excellence and team leadership.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Nasa Federal Credit Union
10.2023 - Current
- Lead and manage daily operations of the branch, ensuring compliance with all regulatory requirements and company policies
- Supervise, mentor, and train a team of six staff members, driving performance through goal-setting and professional development
- Implemented targeted sales strategies, increasing branch revenue by 15% in six months and exceeding loan origination goals by 20%.
- Resolve customer inquiries and issues, providing tailored financial solutions that align with client needs
- Monitor key performance indicators (KPIs) and branch performance, providing regular reports to senior management
- Foster a customer-focused environment that enhances satisfaction and loyalty
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - 09.2023
- Managed branch operations, overseeing day-to-day activities, including cash handling, transaction processing, and maintaining operational efficiency
- Supported senior leadership in developing and implementing strategies to drive business growth, customer satisfaction, and sales
- Led and coached an 8-member team, resulting in a 25% increase in cross-selling success and a 30% improvement in customer retention
- Identified and acted upon opportunities to cross-sell banking products, resulting in increased customer engagement and branch revenue
- Ensured compliance with banking regulations and internal policies, maintaining a secure and efficient branch environment
Branch Supervisor
TD Bank
12.2015 - 03.2023
- Supervised branch operations, ensuring smooth workflow, customer service excellence, and compliance with banking regulations
- Led a team of seven associates, providing coaching, training, and feedback to enhance product knowledge and sales skills
- Achieved branch sales targets by implementing strategic initiatives focused on growing deposit accounts, loans, and credit card products
- Managed cash operations and ensured accurate financial transactions, resolving discrepancies efficiently
- Developed a customer-first culture, enhancing satisfaction and retention rates through personalized service and financial advice
Education
MBA - Business Administration
University Of Maryland Global Campus
Adelphi, MD03.2023
Bachelor - Accounting
Yarmouk University
05.2014
Skills
- Leadership & Staff Development
- Branch Operations & Regulatory Compliance
- Sales Strategy & Business Development
- Customer Relationship Management (CRM)
- Cash Management & Transaction Processing
- Conflict Resolution & Problem-Solving
- Performance Reporting & Data Analysis
- Financial Products & Services (Loans, Accounts, Credit Cards)
Timeline
Assistant Branch Manager
Nasa Federal Credit Union
10.2023 - Current
Assistant Branch Manager
Burke And Herbert Bank
04.2023 - 09.2023
Branch Supervisor
TD Bank
12.2015 - 03.2023
Bachelor - Accounting
Yarmouk University
MBA - Business Administration
University Of Maryland Global Campus
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