Javon Williams

●Deeply Cleaned and Sterilized operating rooms

●Removed solid linen and infectious waste from areas of the hospital

●Maintained the ability to lift heavy equipment as needed throughout the hospital

●Established and maintained a clean, safe and comfortable environment for patients as well as staff

● Organized Bi-weekly meetings to improve customer satisfaction

● Organized Bi-weekly meetings to improve customer satisfaction.
● Maintained complete customer satisfaction and workforce effectiveness.
● Conduct regular evaluations of customer interactions to ensure quality and adherence to company standards.
● Monitor team performance metrics, such as response times and customer satisfaction scores, to identify areas for improvement.
● Supervise and lead a team of customer service representatives, ensuring they meet performance goals and provide excellent service.

● Received calls from authorized Para transit customers to process reservations requests for customer trips.
● Contacted customers who do not utilize a scheduled trip to either cancel the trip or arrange for an alternate itinerary
● Maintained strict confidentiality with all company and client information
● Responsible for answering all inquiries and resolving all customer complaints within a timely matter
● Coordinated the events calendar and booked special events when requested
● Updated customer accounts and ensured all orders and requests were properly executed

●Promoted sustainability initiatives within the organization by consistently recycling waste materials whenever possible.

●Safeguarded sensitive patient information by strictly adhering to privacy regulations during room cleanings and interactions with medical staff or family members.

●Ensured proper waste management practices were followed, segregating hazardous materials from general waste streams for safe disposal.

●Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.

●Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.