Tariq Gaziani
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Security Guard Supervisor
Allied Universal Security Services
06.2021 - 07.2023
- Collaborated with local law enforcement agencies to address potential threats in the community effectively.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Collaborated with management to develop security policies and procedures.
- Developed crisis management plans to minimize risk during emergencies and ensured the safety of all personnel.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
Sales Representative
ADT Security
01.2020 - 11.2020
- Results-driven Door to Door Sales representative.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
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- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Developed bottom-up forecasting plans for territory, addressing sales goal attainment.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Drove team revenue totals by bringing in top sales numbers.
Retail Associate Manager
Verge Mobile (T-Mobile Franchisee)
05.2018 - 07.2019
- Prepare daily sales and inventory reports to provide management with a summary of key store metrics
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Responsible for all inventory logistics including accessory restocking, phone returns, and shipments
- Train and mentor associates on best sales practices and methods to increase sale and support efficiency
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Helped develop and consistently enforced top-notch customer service standards across the organization.
- Lead in completing new line activations and resolving customer concerns as elevated.
Office Manager/Project Manager/Crew Chief
Servpro of Sugar Land
01.2018 - 04.2018
- Manage employees in the Dispatching, Admin and Collections department
- Manage receivables by assisting the A/R representative and ensure timely collection
- Invoice completed job files in QuickBooks and process daily deposits
- Manage residential and commercial restoration/rebuild projects on the admin side
- Audit job files to ensure precision, billing and volume
- Enter bills and review vendor invoices before sending payments
- Assist with monthly bank reconciliation and biweekly payroll
- Resolve escalated customer service issues with customers and insurance companies.
Loan Processor
International Bank of Commerce (IBC)
10.2013 - 12.2017
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Complete understanding of pricing and proposal models
- Developed a database of qualified leads through referrals, cold calling, direct mail, email, and networking
- Assisted in implementation of company marketing plans as needed
- Created and conducted effective proposal presentations and RFP responses
- Attracted potential customers to company's promotions and advertisements
- Attended meetings with clients and conveyed their requirements to management
- Motivated customers by demonstrating the products well
- Responded to inquiries and trade suggestions
- Produced year-end inventory report – Prepared reports and provided sales management information.
- Processed loan applications and monitored progress from start to finish.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Utilized loan origination software to process and track loan applications.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Provided quick turnaround times to maintain fast-past schedule.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
RF Engineer
GTL
10.2011 - 06.2013
- Android testing for AT&T mobile devices
- Hasati N/W KPI software on 7 mobiles including two sets waikiki
- Processed and analyzed field test data for android device.
- Optimized RF network performance by conducting detailed analysis and implementing effective solutions.
- Improved wireless communication quality by designing advanced RF systems for diverse applications.
- Ensured reliable signal transmission with thorough testing, validation, and troubleshooting of RF components.
- Boosted system efficiency by streamlining processes for RF optimization and drive-testing activities.
- Reduced interference issues through meticulous frequency planning and spectrum management strategies.
- Enhanced system capacity by skillfully designing and implementing high-performance antenna arrays.
RF Engineer, Deployment
GTL
10.2011 - 03.2012
- Installed DSX radios in the cell site and done sweep testing, PIM tests and T1 test
- Installed 1st, 2nd, 3rd, and 4th UMTS carrier to the cell sites
- Installed RXAIT to the site to share Receive
- Installed UMTS Node-B to the cell site and was able to read plumbing drawings
- Interacted with client for updates and resolving installation issues
- Updates RFDS according to the current equipment present at the cell site.
RF Engineer
GTL
06.2011 - 09.2011
- Planned, coordinated and oversaw walk testing including Continuous Wave (CW) and benchmarking in shopping malls, casinos, sky scrapers Hospitals and outdoors all over USA using pocket TEMS
- Conducted In-Building Civil Survey for routing layout of Leaky coax & location of BTS
- Verified building floor plan files, building materials, layout, and documented all discrepancies
- Documented wall types and construction materials used for losses incurred for i-bwave propagation tool
- Identified and documented any existing in-building system/DAS, antennas, equipment locations, types of equipment (and model #s where possible), demarcation points, etc.
RF Engineer
GTL
04.2010 - 08.2010
- Performed consistency check on GSM, UMTS parameters and resolved any discrepancy
- Processed and analyzed data with the help of TEMS and Actix and to make changes in the RF parameters in order to optimize the clusters to meet the desired KPI
- Recommendation-defining missing neighbor, proposing antenna azimuth changes, proposing antenna tilt changes, Proposing antenna type changes, BTS Equipments change, Re-tuning of interfered frequencies, adjusting Handover margins, changing power parameters
- Solving coverage problems by giving required tilts, increase and decrease in output power levels of the BTS also providing parameter level changes
- Performed cluster and network performance drives using TEMS for both RS99, CS/PS and HSDPA
- Monitored system performance indicators including drops calls, blocked calls, technology & application drops (for PS and HSDPA) and IRATs
- Interacted with client for updates and resolving issues during drives
- Coordinated with optimization engineers to perform site verification and trouble shoot drive tests
- Prepared drive routes and provided technical support to drive teams for equipment related issues
- Responsible for performing CW testing for the model tuning of the network
- Verified reselection times from 2G to 3G
- Captured basic GSM KPI's for presentation against UMTS KPI's
- Troubleshot sector swaps
- Launched T-Mobile 3G network
- (Tested 3G – 3G, 3G – 2G, 2G – 3G, 3G – PSTN, PSTN – 3G calls)
- Successful PSAP testing
- Recommended degree tilts in antennas by gathering information through ACTIX
- Imported Neighbor list from T-Mobile proprietary software WINOT and exported into Ericsson OSS
- Processed data using TEMS
- Supervised and worked as an Optimization Engineer for pre-launch optimization and Conditional Acceptance
- Primary responsibilities were to train, supervise and help optimization team
- Met Client target Key Performance Indicator for their wireless network
- Prepared and presented progress reports for the client
- Troubleshot EUL (Enhanced Uplink) issues using Qualcomm Extensible Diagnostic Monitor
- Processed and analyzed data with the help of TEMS and Actix and to make changes in the RF parameters in order to optimize the clusters to meet the desired KPI
- Successful installation of QXDM, GPS Logger, Location Client, Location Analyzer and QPST
- Successfully Troubleshot DAS (Distributed Antenna System) Using GPS logger and Location Client.
RF Engineer
ADEA
11.2009 - 03.2010
- Processed data using TEMS
- Monitored system performance indicators including drops calls, blocked calls, technology & application drops and IRATs
- Performed cluster and network performance drives using TEMS for RS99, CS/PS and HSDPA
- Interacted with client for updates and resolving issues during drives
- Coordinated with optimization engineers to perform site verification and trouble shoot drive tests
- Responsible for performing CW testing for the model tuning of the network
- Prepared drive routes and provided technical support to drive teams for equipment related issues.
- Optimized RF network performance by conducting detailed analysis and implementing effective solutions.
- Improved wireless communication quality by designing advanced RF systems for diverse applications.
- Ensured reliable signal transmission with thorough testing, validation, and troubleshooting of RF components.
- Boosted system efficiency by streamlining processes for RF optimization and drive-testing activities.
- Collaborated with cross-functional teams to develop innovative RF designs, meeting project deadlines and specifications.
- Reduced interference issues through meticulous frequency planning and spectrum management strategies.
- Enhanced system capacity by skillfully designing and implementing high-performance antenna arrays.
Education
Associate of Arts - Accounting
Houston Community College
Houston, TX05.2011
Skills
- Microsoft Excel
- Microsoft Visio
- Microsoft Word
- Microsoft Project
- Dream weaver
- Front Page
- Microsoft Publisher
- AutoCAD 2008
- Microsoft Street & Trips
- ERP Systems
- Visual Basic
- C
- SQL server
- Linux Server
- Atoll
- Mapinfo
- Agilent
- TEMS
Timeline
Security Guard Supervisor
Allied Universal Security Services
06.2021 - 07.2023
Sales Representative
ADT Security
01.2020 - 11.2020
Retail Associate Manager
Verge Mobile (T-Mobile Franchisee)
05.2018 - 07.2019
Office Manager/Project Manager/Crew Chief
Servpro of Sugar Land
01.2018 - 04.2018
Loan Processor
International Bank of Commerce (IBC)
10.2013 - 12.2017
RF Engineer
GTL
10.2011 - 06.2013
RF Engineer, Deployment
GTL
10.2011 - 03.2012
RF Engineer
GTL
06.2011 - 09.2011
RF Engineer
GTL
04.2010 - 08.2010
RF Engineer
ADEA
11.2009 - 03.2010
Associate of Arts - Accounting
Houston Community College
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