Confident and Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Handles issues quickly and resolves conflict successfully.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
Austin, TX
01.2024 - Current
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Delivery Driver
Amazon
Austin, TX
05.2023 - 12.2023
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Loaded truck and properly secured items to prevent damage for deliveries.
A2 Operator B
Reynolds Consumer Products
Temple, TX
12.2021 - 06.2022
Operator of the machines that make the product for the entire plant
Performed inspections and routine maintenance on equipment.
Inspected machine parts with measuring tools.
Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
Performed quality checks to identify finish discrepancies.
Set up machines to start production cycles and controlled machine settings.
Assisted with equipment startups and machine installation tasks.
Construction Worker
Express Employment Professionals
Killeen, TX
03.2020 - 10.2021
Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Operated power equipment to move materials and promote job efficiency.
Gathered and disposed of worksite debris to remove safety hazards.
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Worked with contractors and other tradespeople to meet project specifications and deadlines.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Loaded, unloaded, and moved material to and from storage and production areas.
Life Insurance Agent
Allied Marketing Group
Killeen, TX
08.2022 - Current
Help Active Duty, Veterans secure Life Insurance and other benefits
Increased sales of life insurance products through tactical customer outreach.
Evaluated competitors' products and services to gain competitive advantage.
Analyzed customer needs to provide customized insurance solutions.
Analyzed risk factors to recommend appropriate coverage levels.
Negotiated with customers and insurance companies to secure favorable policy terms.
Generated leads through cold-calling, networking and other outreach methods.
Monitored customer feedback and identified areas of improvement.
Network Marketer
IM Mastery Academy
08.2019 - Current
Lead a highly profitable business of thousands that focused on sales and performance commissions through the Foreign Exchange Market.
Contributed to event marketing, sales and brand promotion.
Achieved or exceeded company-defined sales quotas.
Presented professional image consistent with company's brand values.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built relationships with customers and community to promote long term business growth.
Attended monthly sales meetings and quarterly sales trainings.
Order Selector
HEB
Temple, TX
01.2019 - 02.2020
Stacked pallets for the HEB warehouse in Temple, Texas
Pre-assembled containers to be easily selected by packing associates.
Checked inventory and selected products from specific locations based upon availability.
Maintained store assets with effective loss prevention strategies.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Received returns of damaged and incorrect orders to process replacements.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Safely and securely loaded items to prevent damage during transport.
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Cook
Dairy Queen
Killeen, TX
01.2017 - 05.2017
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Followed strict standards for food handling and safety, minimizing risks to customers.
Managed opening and closing shift kitchen tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.