Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
Work History
Online Sales Coordinator
Radwell International
11.2023 - Current
Developed targeted email campaigns that consistently generated high open rates and conversions.
Evaluated the success of each promotional campaign to determine its effectiveness and adjust strategies for future campaigns.
Remained up-to-date on industry news, trends, technology advancements to ensure the company''s competitive edge remained intact.
Handle customer inquiries via phone, email, and other communication channels, providing prompt and professional responses.
Identify and manage sales opportunities across all product categories, executing necessary sales tasks to convert leads into billable transactions.
Source new products from manufacturers not currently supplied by Radwell, expanding product offerings.
Negotiate optimal purchase prices for newly sourced manufacturers to ensure cost-effective procurement.
Check internal inventory and fulfill orders when possible.
Maintain consistent and professional communication with customers, ensuring timely responses via phone and email.
Strive for high customer satisfaction as measured by surveys, feedback, and other performance indicators.
Accurately enter quotes and orders into the sales processing system, ensuring correct delivery, payment terms, and other key order details; confirm orders with customers and provide necessary follow-ups.
Meet or exceed daily performance expectations for quotes and sales-related tasks.
Create and update customer records in the sales order system, ensuring accurate and complete information for both new and existing clients.
Collaborate with various departments to fulfill customer commitments efficiently.Maintain product and pricing data in internal business systems, including creating new part numbers and managing the product sourcing database.
Assist in ongoing business system database maintenance and cleanup.
Proactively generate new business opportunities through outbound customer engagement and other strategic efforts.
Sales Coach
Urge Fitness
06.2021 - 10.2023
Keep track of inventory
Fitness assessments
Gauging clients' requirements and how coaching might best address these
Delineating clients' goals through ongoing discussions thereof
Identifying internal and contextual roadblocks, and then devising plans to improve these
Greet customers
Help customers find items in the store
Check for stock at other branches or order requested stock for customers
Provide customers with information about items
Ring up purchases
Elevate complaints to management
Assigned instructors to conduct training
Organized and directed orientation and onboarding sessions for employees and customers
Scheduled classes and training sessions based on classroom and equipment availability
Coordinated team exercises and group discussions to increase training engagement
Negotiated contracts with clients for desired training outcomes and expenses
Warehouse Associate
Amazon
05.2022 - 08.2022
Obtained merchandise from bins and shelves
Read orders to determine catalog numbers, colors and quantities of merchandise
Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales
Used forklifts and pallet jacks to transport items to staging areas or loading docks
Compared merchandise invoices to items actually received to ensure that shipments were correct
Digital Marketing Specialist
Sloppy Viynl
08.2019 - 02.2021
Negotiated placement of listings in local search engines, directories and digital mapping technologies
Managed tracking and reporting of search-related activities and provided analyses to marketing executives
Collaborated with other marketing staff to integrate and complement marketing strategies across multiple sales channels
Coordinated sales or other promotional strategies with merchandising, operations, or inventory control staff
Collaborated with Web, multimedia and art design staffs to create multimedia Web sites and other internet content that conformed to brand and company visual format
Assisted in setting up and optimizing analytics tools for tracking visitors' behaviors
Identified, evaluated and procured hardware and software for implementing online marketing campaigns
Identified appropriate Key Performance Indicators (KPIs) and report key metrics from digital campaigns
Communicated and collaborated with merchants, Webmasters, bloggers and online editors to strategically place hyperlinks
Executed and managed social media campaigns to inform search marketing tactics
Collected and analyzed time on site, page views per visit, clickthrough rates, conversion rates, cost per acquisition and cost per click
Optimized Web site architecture, server configuration and page construction for search engine consumption and optimal visibility
Combined secondary data sources with keyword research to more accurately profile and satisfy user intent
Conducted online marketing initiatives, on social media web sites
Kept abreast of government regulations and emerging web technology by reviewing current literature and participating in professional organizations and conferences
Optimized Web site exposure by analyzing search engine patterns to direct online placement of keywords and other content
Created content strategies for digital media
Evaluated new emerging media and technologies and made recommendations for application within Internet marketing and search marketing campaigns
Participated in development and implementation of online marketing strategy
Optimized digital assets for search engine optimization (SEO) and for display and usability on internet-connected devices
Identified search query trends, real-time search and market opportunities
Proposed online and multiple-sales-channel campaigns to marketing executives
Conducted financial modeling for online marketing programs or web site revenue forecasting
Implemented online customer service processes to facilitate positive and consistent user experiences
Resolved product availability problems in collaboration with customer service staff
Prepared electronic commerce designs and prototypes
Defined product requirements, based on market research analysis, in collaboration with user interface design and engineering staff
Executed and managed communications with digital journalists and bloggers
Assisted in development of online transaction and security policies
Assisted in evaluation and negotiation of contracts with vendors and online partners
Identified and developed commercial and technical specifications to promote transactional internet-enabled commerce functionality
Inventory Specialist
Staples
04.2018 - 07.2019
Inventory management and stock control
Maintain accurate inventory records and perform regular stock audits.
Track incoming and outgoing shipments to ensure order accuracy.
Conduct cycle counts and reconcile inventory discrepancies.
Utilize inventory management systems to update stock levels.
Coordinate with suppliers and internal teams for stock replenishment.
Optimize storage space and ensure efficient organization of products.
Generate inventory reports and analyze stock trends.
Assist in order fulfillment, picking, packing, and shipping when necessary.
Ensure compliance with company policies and industry regulations.
Identify and resolve inventory-related issues to minimize losses.