Tariq Seabrook
Yonkers,NY
Summary
Operations leader with proven success in the veterinary industry, focusing on team development and front desk optimization. Expertise in ensuring compliance and enhancing client satisfaction through strategic oversight. Committed to driving operational effectiveness and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Bond Vet
Rye, New York
03.2023 - Current
- Supervised daily front desk operations in fast-paced veterinary hospital to ensure exceptional client and pet experiences.
- Coached and developed Client Service Representatives to provide warm, professional service aligned with Bond Vet’s standards.
- Managed scheduling, timecards, and shift coverage for seamless front desk and lobby operations.
- Oversaw client communications via phone, email, and online systems for timely appointment scheduling and follow-up care.
- Resolved client concerns with empathy, maintaining trust and satisfaction among pet parents.
- Collaborated with veterinary technicians and doctors to ensure efficient patient flow and timely appointments.
- Processed payments and wellness plans while ensuring accuracy and confidentiality in financial transactions.
- Conducted audits of client records and hospital inventory to maintain compliance with internal policies.
Operations Manager
Veterinary Emergency Group
Cos Cob, Connecticut
08.2021 - 03.2023
- Led daily operations for high-volume 24/7 emergency veterinary facility, supporting General Manager and Medical Director.
- Oversaw staffing, scheduling, payroll, and timekeeping for cross-functional Client Service Representatives, Veterinary Nurses, and Technicians.
- Coordinated between medical and administrative teams to ensure smooth hospital flow during critical patient cases.
- Addressed client escalations with empathy and transparency, maintaining strong client relationships.
- Managed financial performance through inventory control, expense management, and KPI tracking to enhance profitability.
- Recruited, onboarded, and trained new team members to foster a positive culture aligned with VEG’s mission.
- Conducted performance evaluations and coaching sessions to boost team morale and service delivery.
- Executed compliance audits and inspections to adhere to OSHA, DEA, and veterinary regulations.
Lead Front Desk Coordinator
Banfield Pet Hospital
Yonkers, New York
01.2019 - 08.2021
- Directed front desk operations for high-volume veterinary practice, enhancing client experience from check-in to check-out.
- Supervised and trained Client Service Representatives, establishing performance standards for communication and accuracy.
- Coordinated appointment scheduling and patient flow to optimize efficiency among doctors, technicians, and clients.
- Managed all communications including phone, email, and in-person inquiries regarding procedures and follow-up care.
- Oversaw financial transactions such as invoicing and payment processing while ensuring confidentiality.
- Resolved escalated client concerns with professionalism and problem-solving skills to foster trust.
- Maintained organized medical records, ensuring compliance with hospital policies and veterinary regulations.
- Assisted with onboarding of new hires, delivering system training and coaching on customer service practices.
Education
Associate of Arts - Communications
Fordham University
Bronx, NY06-2018
Skills
- Client relations
- Appointment scheduling
- Financial transaction processing
- Compliance auditing
- Team leadership
- Customer service
Timeline
Front Desk Supervisor
Bond Vet
03.2023 - Current
Operations Manager
Veterinary Emergency Group
08.2021 - 03.2023
Lead Front Desk Coordinator
Banfield Pet Hospital
01.2019 - 08.2021
Associate of Arts - Communications
Fordham University