Dynamic Automotive Technician with extensive experience at CarMax, specializing in high-end European vehicles. Recognized for my diagnostic skills and attention to detail, successfully troubleshooting complex issues. Proven ability to train junior staff and maintain safety protocols, ensuring top-notch vehicle performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Automotive Technician
CarMax
11.2021 - 08.2024
Primarily serviced high end vehicle brands such as BMW, Mercedes-benz, Audi, etc.
Was seen as the "go-to guy" for european vehicle problem solving.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Used specialized tools to detect leaks in gas and refrigerant systems.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Changed, rotated, and balanced tires on different types of vehicles.
Replaced damaged, missing, or defective parts with new and refurbished components.
Maintained accurate records of time and materials required to perform repairs and service.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Coordinated with parts department to determine availability of necessary components.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Repaired and replaced worn and damaged components.
Repaired brake, exhaust, electrical and other systems for european automotive brands.
Valet
Parking Management Company, LLC
07.2021 - 11.2021
Answered guest's questions about property amenities and services.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Helped guests unload and load luggage.
Maintained cleanliness of work sites, parking spaces, and guest services stations.
Was eventually promoted to supervisor before parted ways with the company.
Entered guest vehicle information and location in computerized valet parking system.
Inspected vehicles to verify condition ahead of customer returns.
Provided punctual, polite valet services to uphold professional standards.
Resolved customer complaints through calm, constructive communication.
Drove varied vehicles, including luxury and sports models, safely and legally.
Issued and collected claim tickets and processed valet parking fees.
Cashier
The Home Depot Inc
08.2017 - 08.2019
Helped customers complete purchases, locate items, and join reward programs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Addressed customer needs and made product recommendations to increase sales.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Welcomed customers and helped determine their needs.
Stocked, tagged and displayed merchandise as required.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Used POS system to enter orders, process payments and issue receipts.
Processed refunds and exchanges in accordance with company policy.
Filled in for customer service when needed per management request.
Education
Associate of Occupational Studies - Automotive Technical Engineering
Universal Technical Institute
Orlando, FL
06-2021
Skills
Alignments experience
Ticket writing
Bay maintenance
Electrical failure repairs
Inspecting vehicles
Tire mounting and balancing
Performance tuning
Parts replacement
Diagnosis and repairs
Brake systems knowledge
Brake systems
Vehicle maintenance
Attention to detail
Safety protocols and procedures
Timeline
Automotive Technician
CarMax
11.2021 - 08.2024
Valet
Parking Management Company, LLC
07.2021 - 11.2021
Cashier
The Home Depot Inc
08.2017 - 08.2019
Associate of Occupational Studies - Automotive Technical Engineering