TARIQ WIGGINS
Greensboro,NC
Summary
Passionate self starter individual with an interest in cloud security .currently study to obtain Comptia Security Plus.
Overview
5
5
years of professional experience
Work History
Security Forces Member
United States Air Force Reserve
Marietta, GA
09.2019 - Current
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities.
- Developed strategies to improve productivity and efficiency among team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Technology Support Analyst
Red Zone Resouces
Durham, NC
02.2024 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Researched issues on various computer software applications such as Zoom, Adobe, and Duo to determine resolutions to problems and answer inquiries.
- Offer expertise in troubleshooting PC software, including MS Office, Adobe, , Duo ; utilize logical problem-solving techniques; address both routine and complex PC and customer service issues effectively.
Field Technician
Wake Forest Baptist Hospital
Winston-Salem, NC
05.2023 - 09.2023
- Imaging thin clients in the field to iGel operating system
- Verified system functionality by testing equipment and connections.
- Maintained records by documenting installation, services, and repairs.
- Serviced and repaired designated equipment to meet company standards and specifications.
Computer Repair Technician
Lenovo
Whitsett , NC
12.2021 - 03.2023
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed new components according to service orders and manufacturer instructions.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
Education
Bachelor of Science - Information Technology
North Carolina A & T State University
Greensboro, NC05.2025
Certificate - Cyber Security
Year Up / Atlanta Technical College
Atlanta, GASkills
- Troubleshooting
- Customer Service
- Critical thinking
- Self-motivated
- Hardware and Software Installation
Timeline
Technology Support Analyst
Red Zone Resouces
02.2024 - Current
Field Technician
Wake Forest Baptist Hospital
05.2023 - 09.2023
Computer Repair Technician
Lenovo
12.2021 - 03.2023
Security Forces Member
United States Air Force Reserve
09.2019 - Current
Bachelor of Science - Information Technology
North Carolina A & T State University
Certificate - Cyber Security
Year Up / Atlanta Technical College
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